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Q&A With Akisa Westbrooks

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Akisa Westbrooks
Account Manager, State Farm
Location: West Sacramento, CA United States
Joined: Jan 16th, 2025
About   (request update)
Education   (request update)
Grambling State University class of 2024
Undergrad Major: Criminal Justice
Experience
I currently work with State Farm as Account Manager
I have years of experience working in the Customer Service and Call Center industry.
Account Manager | State Farm
From August 2024 to Current • 2 year(s)
 Manage agent's book of business, assist walk-in clients and phone inquiries, sell auto and business policies, and handle confidential client information.
Insurance Sales Producer | National General Insurance (Direct Auto)
From November 2022 to July 2024 • 2 year(s)
 Operated multiple systems to track and gather customer information, identified customer needs using sales tools, aided customers with new policies or existing policy service, and planned marketing events.
Guest Relations and Hospitality Concierge | The Exchange Curio Collection by Hilton
From January 2022 to July 2022 • 0 year(s)
 Curated positive and luxurious guest experiences, managed check-ins/check-outs using ONQ interface, managed market sales, and built rapport with guests.
Call Center Representative | Advanced Call Center Technologies
From February 2021 to September 2021 • 0 year(s)
 Provided back office support to call-in customers, clarified account issues while maintaining calm demeanor, and provided customer support for account information and billing.
Youth Development Counselor | YMCA
From May 2019 to August 2019 • 0 year(s)
 Assisted with emotional and educational development of children ages 5-12, supervised multiple groups, led recreational and learning activities.
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