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AKAN EKANEM
Strategic Customer Success Manager, Zuora
Location: Newmarket, NH United States
Joined: Feb 13th, 2025

About (request update)

Education (request update)

Creighton Univ class of 2003

Undergrad Major: Computer and Information Science

North Carolina Central University class of 2006

Grad Major: Information Technology

Experience

I currently work with Zuora as Strategic Customer Success Manager
I have years of experience working in the Computers, Software industry.

Consultant | Ekanem Group
From June 2015 to Current • 11 year(s)
Freelance website and IT solution design services for soccer clubs and recruiting firms. Conducted hiring practice analysis and provided improvement recommendations.

Strategic Customer Success Manager | Zuora
From April 2021 to May 2024 • 3 year(s)
Managed strategic customer relationships and revenue retention for 21 customers worth $12.8M, achieving 100% customer retention and 96% upsell rate. Mentored new CSMs and developed success plans for customer value realization.

Senior Enterprise Customer Success Manager | Mimecast
From October 2019 to April 2021 • 2 year(s)
Built customer relationships across all levels and protected $7.4M in ARR across 58 accounts. Provided security guidance and drove product upsell through demos and recommendations.

Implementation Manager | Cotiviti
From May 2017 to January 2019 • 2 year(s)
Developed and executed project plans for new customers, delivering on-time and on-budget implementations. Reduced implementation timeline from 60 to 45 days.

Business Development Executive | brij
From October 2015 to September 2016 • 1 year(s)
Sold JD Edwards software, staffing and solution services, growing sales quota from $775K to $2.4M. Expanded territory from northeast to continental United States.

Implementation Manager / Manager, Professional Services | Silverlink Communications, Inc.
From November 2011 to April 2015 • 4 year(s)
Managed customer lifecycle for complex communications programs across multiple channels for healthcare organizations. Delivered programs on-time, in-scope and on budget.

Product Manager | Pinpoint Global Communications
From February 2011 to November 2011 • 0 year(s)
Managed e-learning management solution development from conception to launch. Delivered solutions for major North American insurance companies.

Account Manager/Technical Analyst/Maintenance Manager/Support Services Analyst | Bottomline Technologies / Formscape Inc.
From January 2004 to February 2011 • 7 year(s)
Executed maintenance retention programs managing $6-8M quarterly revenue and served as primary contact for premium customers. Developed global maintenance renewal process.

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