Featured Member: Cierra Phillips on HBCU CONNECT!

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Cierra Phillips
Benefits Specialist , Federal Retirement Thrift Investment Board
Location: Fairfax , VA United States
Joined: Feb 20th, 2025

About (request update)

Education (request update)

- College Not Listed - class of 2017

Undergrad Major: Criminal Justice

Experience

I currently work with Federal Retirement Thrift Investment Board as Benefits Specialist
I have years of experience working in the Government and Policy industry.

Administrative Support Assistant | United States Office of Personnel Management
From November 2024 to March 2025 • 1 year(s)
Provided administrative support to the Chief Administrative Officer, managing office communications and HR-related processes. Maintained personnel records and created social media content across multiple platforms.

Training Coordinator, Retirement Services | United States Office of Personnel Management
From June 2024 to October 2024 • 0 year(s)
Oversaw training programs for CSRS and FERS case processing, enhancing staff performance. Assessed training needs and designed custom programs with subject matter experts.

Legal Administrative Specialist, Retirement Services | United States Office of Personnel Management
From April 2021 to May 2024 • 3 year(s)
Analyzed and adjudicated complex retirement and survivor annuities cases under CSRS and FERS. Processed over 1,300 cases with 90%+ accuracy rate and achieved 'Exceeds Fully Successful' performance ratings.

Member Service Representative | Navy Federal Credit Union
From February 2020 to April 2021 • 1 year(s)
Provided customer service and resolved account discrepancies while ensuring compliance with financial regulations. Processed over $1M in cash and negotiable instruments daily with precision.

Substitute Teacher | DODEA
From January 2018 to December 2019 • 1 year(s)
Provided substitute teaching services at Vogelweh Elementary School.

Registrar/Administrative Specialist | CACI/French Consulting GMBH
From September 2017 to October 2019 • 2 year(s)
Oversaw administrative procedures and installation access control for the Garrison, ensuring compliance with Army regulations. Trained and coached 11 staff members on proper procedures.

Collections Manager | Eastern Account System
From May 2014 to August 2016 • 2 year(s)
Managed collections operations and account systems.

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