Featured Member: Gaelen Drue on HBCU CONNECT!

Q&A With Gaelen Drue

Gaelen Drue
Manager- HIM, Patient Experience & Advocacy, Front -end Operations, N/A
Location: Brewster, NY United States
Joined: Mar 26th, 2025

About (request update)

Education (request update)

Mercy College class of 2015

Undergrad Major: Business Administration

College Not Listed class of 2020

Grad Major: Health Administration

Experience

I currently work with N/A as Manager- HIM, Patient Experience & Advocacy, Front -end Operations
I have years of experience working in the Executive Management industry.

Senior Epic Application Analyst | Stamford Health (Contract - Medix Technology)
From January 2024 to January 2025 • 1 year(s)
Led documentation and workflow optimization initiatives across multiple hospital sites, reducing audit discrepancies by 50%. Developed executive dashboards and facilitated systems training for over 150 staff.

Managing Supervisor (HIM) | Senior Patient Advocate (Grievance Spec) | Senior Release of Information Analyst | Westchester Medical Center
From January 2009 to January 2023 • 14 year(s)
Led grievance investigations and supervised multidisciplinary teams, reducing turnover by 45%. Directed enterprise-wide HIM and patient experience operations while ensuring compliance with HIPAA, CMS, and Joint Commission standards.

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