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Q&A With Shanko Kargbeh

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Shanko Kargbeh
Application Processor, Adecco (Confidential Federal Client)

Location: Clayton, DE United States
Joined: May 22nd, 2025
About   (request update)
Education   (request update)
Capella University class of 2026
Undergrad Major: Business
Experience
I currently work with Adecco (Confidential Federal Client) as Application Processor
I have 5 years of experience working in the Consulting Services industry.
Founder & CEO | Shanko Rebuilt
From May 2023 to September 2025 • 2 year(s)
Led community-focused coaching and business development platform providing free resources to 200+ individuals, designed AI-powered curriculum for entrepreneurs.
Co-Founder | AffordaCare.AI
From March 2024 to July 2025 • 1 year(s)
Co-founded pro bono healthcare innovation initiative using AI solutions, developed predictive model with 92% accuracy for patient no-show risks.
Various Roles | Walmart
From June 2016 to July 2025 • 9 year(s)
Asset Protection, Online Grocery Associate, Cap 2 & Overnight Stocking roles with focus on loss prevention and inventory management.
Warehouse Associate | Amazon Warehouse
From May 2017 to May 2025 • 8 year(s)
Exceeded productivity targets by 15% through efficient picking, stowing, and packing while maintaining 99.8% accuracy rate.
Application Processor | Adecco (Confidential Federal Client)
From December 2024 to March 2025 • 1 year(s)
Optimized high-volume regulatory application workflows, achieving 99.5% processing accuracy and exceeding departmental performance benchmarks by 15%
Application Processor | Adecco
From December 2024 to March 2025 • 1 year(s)
Processed high volume of confidential applications with 99.5% accuracy, streamlined review procedures saving 10 hours per week.
Senior QA Automation Test Analyst | Accenture Federal Services
From September 2023 to September 2024 • 1 year(s)
Led automation-driven testing transformation initiative that reduced system validation cycle time by 40%, accelerating federal platform deployment timelines
Federal Sr. QA Automation Test Analyst | Accenture Federal Services
From September 2023 to September 2024 • 1 year(s)
Developed automated test scripts boosting efficiency by 40%, built automation frameworks achieving 99% test coverage.
Founder | Credit Luxe
From May 2021 to March 2024 • 3 year(s)
Built and scaled credit repair business achieving 150% growth in first year, improved client credit scores by average +75 points.
Creative Director | The Saylee Brand
From June 2020 to December 2023 • 3 year(s)
Developed brand strategies boosting social media engagement by 400%, directed design and launch of 3 new apparel collections.
QA Analyst | Penn Interactive
From May 2022 to August 2023 • 1 year(s)
Executed structured validation strategies for digital product releases, identifying critical defects that mitigated 15% potential functionality failure risk
QA Analyst | Penn Interactive
From May 2022 to August 2023 • 1 year(s)
Executed detailed test plans detecting critical bugs, partnered with developers to validate features before release.
Customer Service Associate | Barclays
From September 2021 to April 2022 • 1 year(s)
Resolved complex financial account issues while maintaining 95%+ client satisfaction in high-volume service environment
Customer Service Associate | Barclays
From September 2021 to April 2022 • 1 year(s)
Resolved complex customer account issues maintaining 95%+ satisfaction rating, handled 75+ inbound calls daily.
Customer Service Associate | Capital One
From June 2020 to April 2021 • 1 year(s)
Delivered client support with 98% first-contact resolution, improving service efficiency and customer experience outcomes
Customer Service Associate | Capital One
From June 2020 to April 2021 • 1 year(s)
Delivered high-quality support with 98% first-call resolution rate, trained and mentored new associates.
Designated Hitter | Walgreens
From October 2018 to November 2019 • 1 year(s)
Cross-trained as Retail Associate and Pharmacy Technician, supported prescription dispensing with 99% accuracy rate.
Seasonal Retail Associate | Burlington
From October 2017 to December 2017 • 0 year(s)
Cross-trained across sales floor, fitting rooms, and cashier operations during peak holiday season.
Retail Store Associate | Giant Foods
From October 2016 to January 2017 • 1 year(s)
Rotated across multiple departments, delivered customer service with 98% positive feedback rating.
Crew Member | Wendy's
From January 2016 to June 2016 • 0 year(s)
Delivered fast and accurate customer service at front counter and drive-thru during peak operations.
Grocery Store Associate | Redners
From April 2015 to June 2015 • 0 year(s)
Stocked and organized grocery aisles, assisted customers with inquiries achieving 99% accuracy in stock records.
Food Service Worker | McDonald's
From June 2014 to April 2015 • 1 year(s)
Delivered customer service by taking orders and processing payments, maintained kitchen cleanliness per health regulations.
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