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Q&A With Ed (Father of Future Icons) Jackson

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Ed (Father of Future Icons) Jackson
Former Sr. Vice President of Operations, Equiscript
Location: Springdale, MD United States
Joined: Jun 12th, 2025

About (request update)

I have spent the majority of my career, 33 years, as a leader. My roles include Call Center Supervisor, Team Manager, Associate Director, Director, Vice-President and Senior Vice President. It didn't start off that way, however. It all began with me, as a customer service rep, correctly deducing and fixing an issue that cost Sprint millions of dollars weekly. IT people couldn't fix it. Engineers couldn't fix it. I did.

I learned then, that regardless of your experience or background, if you have vision and work ethic - you can do most anything in corporate America. I've been teaching others the very same thing since.

Education (request update)

Hampton University class of 1985

Undergrad Major: English

Campus Organization:

Phi Beta Sigma

Claim To Fame:

Voted "Mr. Pan-Hellenic" by all the members of the Greek lettered organizations (1984-1985) Voted "Most Congenial" by my senior class (1983-1984) Member Phi Beta Sigma Fraternity, Inc - at the time, the largest fraternity on campus

Most Memorable Moment:

Living in the Modulars at Hampton University - apartments on campus. So. Much. Fun. Joining my fraternity! Going from being so shy as a freshman that I tried to drop speech class to sophomore year where I hosted events. Hampton transformed me.

Bowie State University class of 0

Grad Major:

Experience

I currently work with Equiscript as Former Sr. Vice President of Operations
I have 40 years of experience working in the Other industry.

Sr. Vice President, Patient Operations | EQUISCRIPT
From January 2023 to January 2025 • 2 year(s)
Oversaw budget of entire department at pharmaceutical start-up, directing operations of sales, customer service and pharmacy outreach with 30+ remote employees.

Director, Patience Experience, Contact Center | MEDZED
From January 2020 to January 2022 • 2 year(s)
Directed team of 25 remote employees, reduced abandonment rate from 60% to 10%, and decreased overtime costs from 80 to 15 hours weekly.

Manager â Contact Center | GEORGE WASHINGTON UNIVERSITY MEDICAL FACULTY ASSOCIATES
From January 2014 to January 2020 • 6 year(s)
Supervised team of 30 onsite employees including customer service representatives, nurses and QA specialists, reduced incomplete bumped patient appointments from 20% to 2%.

Associate Director - Customer Care and Workforce Management | VERIZON WIRELESS
From January 1997 to January 2014 • 17 year(s)
17 years of experience progressing through roles including Customer Service Representative, Financial Analyst for Government Accounts, and Associate Director.

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