Featured Member: Kyle Mitchell on HBCU CONNECT!

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Q&A With Kyle Mitchell

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Kyle Mitchell
Front Desk Agent, Marriott International
Location: San Diego, CA United States
Joined: Jun 23rd, 2025

About (request update)

Hi, I’m a 23-year-old Southern California native and a Junior at Fayetteville State University, pursuing my bachelor’s degree in Business Administration. Before starting my bachelor’s, I completed associate degrees in Entrepreneurship & Small Business Management, Economics, and Business Administration. These experiences shaped my passion for business and taught me the importance of leadership, resilience, and purpose in everything I do.

Education (request update)

Fayetteville State University class of 2027

Undergrad Major: Business Administration

Campus Organization:

Gamma Sigma Sigma

Claim To Fame:

My claim to fame in college was turning a class project into a real-world opportunity that earned me a spot on a billboard. In my Entrepreneurship and Small Business Management course, I created a business from scratch and developed a complete business plan. That plan opened doors—I used it to apply for and participate in a competitive business accelerator program where I received mentorship, pitched my concept, and built confidence as a young entrepreneur. The highlight of it all? Seeing myself featured on a billboard—a moment that reminded me how far passion, hard work, and a willingness to take risks can take you.

Most Memorable Moment:

One of my most memorable college moments was finding out that I made the President’s List for academic achievement. For me, it wasn’t just about the recognition—it was about what it represented. I’ve struggled academically in the past and often found it hard to keep up. So to reach a point where my hard work, focus, and growth were acknowledged at such a high level meant everything. It reminded me that setbacks don’t define you—your willingness to learn, adapt, and push forward does. That moment gave me a deeper sense of confidence and proved to me that I was capable of more than I once believed. It’s something I’ll always carry with me, both in school and beyond.

Experience

I currently work with Marriott International as Front Desk Agent
I have 4 years of experience working in the Hospitality/Tourism industry.

Front Desk Agent | Marriott International
From May 2021 to Current • 5 year(s)
Serve as the face of the hotel, welcoming and checking in 50+ guests daily with professionalism and personalized service. Trained in FOSSE, proficiently managing reservations, room assignments, billing, and guest profiles. Completed sales training modules on DZL (Digital Zone Learning), enhancing skills in upselling, lead referrals, and proactive guest engagement. Consistently deliver professional, guest-first service that has contributed to improved property scores and online review ratings, strengthening the hotel's reputation. Assist management with onboarding and mentoring new front desk associates, ensuring alignment with Marriott brand standards. Resolve guest concerns promptly and empathetically, consistently earning high satisfaction scores and positive reviews. Collaborate with housekeeping and maintenance teams to ensure timely room readiness, special requests, and VIP experiences. Promote Marriott Bonvoy and upsell room categories, contributing to increased revenue and guest loyalty. Monitor nightly audit reports and assist with balancing end-of-day financials

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