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Q&A With Michella Maddox-McGhee

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Michella Maddox-McGhee
Data Analyst , ZappCode
Location: Fayetteville, NC
Joined: Jul 30th, 2025
About   (request update)
Education   (request update)
Fayetteville State University class of 2023
Undergrad Major: Art
Meharry Medical College class of 2026
Grad Major: Computer Software Engineering
Experience
I currently work with ZappCode as Data Analyst
I have years of experience working in the Information Technology industry.
Data Analyst | Alpha Academy Charter School
From January 2024 to Current • 2 year(s)
 Collected, cleaned, and analyzed large datasets using Python and Excel, created visualizations and dashboards to communicate data insights.
Remote Customer Service Representative | SITEL - Foundever
From September 2020 to December 2023 • 3 year(s)
 Delivered exceptional support to customers via chat and email, maintaining a 95%+ satisfaction rating and reducing average resolution time by 20%.
Customer Success Representative | Carnival Cruise Line
From August 2019 to September 2020 • 1 year(s)
 Handled inbound calls to assist customers and travel agent partners with booking-related inquiries and provided accurate information regarding booking policies.
Cashier | McDonald's Corporation
From January 2015 to August 2019 • 4 year(s)
 Greeted customers and accurately processed orders at front counter and drive-thru, prepared food items while adhering to food safety standards.
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