Featured Member: Chanel Morgan on HBCU CONNECT!

Q&A With Chanel Morgan

Chanel Morgan
Collections Advocate, GM Financial
Location: Charlotte, NC
Joined: Aug 26th, 2025

About (request update)

Education (request update)

North Carolina Central University class of 2023

Undergrad Major: Clinical Psychology

Most Memorable Moment:

Joining honors societies and performing exceptionally well. Homecoming and volunteering.

North Carolina Central University class of 2027

Grad Major: Counseling

Experience

I currently work with GM Financial as Collections Advocate
I have years of experience working in the industry.

Collections Advocate | GM Financial
From January 2019 to Current • 7 year(s)
Contact customers to establish payment arrangements and deferrals, authenticate accounts, and create solutions to retain customers while exceeding company metrics.

Financial Crimes Specialist II | Wells Fargo
From January 2016 to December 2018 • 2 year(s)
Analyze transaction data on debit and credit card purchases to identify fraud and contact customers to verify transaction accuracy for bank fraud protection.

Customer Service Representative | Host Marriot Services
From January 2011 to December 2014 • 3 year(s)
Greet customers, assist with orders, refunds and exchanges, and resolve customer complaints.

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