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Chasika Jones
Patient Access Manager, USA Health Systems
Location: Mobile, AL United States
Joined: Nov 12th, 2025

About (request update)

Experienced healthcare and financial services leader with over 20 years of management, operations, and customer service expertise. Currently serving as a Patient Access Manager at USA Health Systems, leading a team of 30 staff across five departments while overseeing patient registration, insurance verification, compliance, payroll, staffing, and process improvement initiatives. Previously held leadership roles in banking and consumer lending, specializing in branch operations, employee development, regulatory compliance, and customer relationship management. Recognized for building high-performing teams, improving operational efficiency, and delivering exceptional service through strong leadership, problem-solving, and organizational skills.

Education (request update)

University of S Alabama class of 2025

Undergrad Major: Business Administration

Alabama A&M University class of 0

Grad Major: Business Administration

Experience

I currently work with USA Health Systems as Patient Access Manager
I have 21 years of experience working in the Financial Services industry.

Patient Access Manager | USA Health Systems
From March 2025 to Current • 1 year(s)
Manage the daily operations of the Patient Access Department, providing leadership and oversight for a team of approximately 30 staff members across five departments: �Outpatient Surgery �Mammography (Mammo) �Main Admitting �Pediatric Emergency Department �Labor and Delivery Supervise, coach, and evaluate a team of 30 Patient Access Representatives, ensuring high-quality patient registration and customer service. Oversee staffing schedules and departmental coverage Monday through Friday, regularly working more than 40 hours per week as a salaried manager to meet operational needs. Process and approve payroll, monitor attendance, and manage timekeeping records. Review and resolve Incomplete Registration Reports to ensure registration accuracy and prompt billing. Monitor and address Registration Quality Assurance (RQA) Alerts, verifying insurance information and ensuring compliance with payer requirements. Manage insurance verification processes to minimize claim denials and improve reimbursement. Recruit, interview, hire, onboard, and train new Patient Access staff. Conduct employee performance evaluations, coaching, and corrective action when necessary. Develop staff schedules, coordinated departmental coverage, and maintain appropriate staffing levels across all assigned departments. Collaborate with clinical leadership, physicians, and ancillary departments to improve patient flow and registration efficiency. Ensure compliance with HIPAA, hospital policies, Medicare/Medicaid regulations, and third-party payer requirements. Monitor productivity, quality metrics, and departmental performance, implementing process improvements to increase efficiency and patient satisfaction. Aid with resolving patient concerns, registration issues, and complex insurance or financial clearance situations. Prepare operational reports and maintain exact departmental records to support organizational goals.

Loan Counselor/Assistant Branch Supervisor | Advance America
From August 2017 to August 2024 • 7 year(s)
Supervised service representatives and oversaw daily branch operations. Analyzed credit applications, processed consumer loans, managed vault operations, and ensured federal compliance with BSA and AML regulations.

Assistant Branch Supervisor | Woodforest National Bank
From October 2005 to July 2017 • 12 year(s)
Assumed daily operation responsibilities in absence of Branch Supervisor and performed loan functions including credit analysis. Supervised branch operations, achieved sales goals, and provided quality customer service for various banking needs.

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