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Q&A With Syreeta Jackson

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Syreeta Jackson
Customer Service Representative , USPTO
Location: North Bethesda, MD United States
Joined: Apr 2nd, 2026
About   (request update)
Education   (request update)
CUNY -Lehman College class of 2007
Undergrad Major: Mass Communication
Experience
I currently work with USPTO as Customer Service Representative
I have years of experience working in the Customer Service and Call Center industry.
Contact Representative (GS-07) | US Patent & Trademark Office
From July 2023 to Current • 3 year(s)
 Respond to patent examination inquiries via phone, voicemail, and email. Provide technical guidance to stakeholders on document protocols and compliance.
Contact Representative (GS-05/07) | US Department of Treasury, IRS
From November 2020 to July 2023 • 3 year(s)
 Provided technical assistance to taxpayers and businesses, resolving disputes. Secured and analyzed sensitive personal and financial information.
Print Shop Assistant | CUNY – Borough of Manhattan Community College
From January 2018 to January 2019 • 1 year(s)
 Managed reprographics requests and ensured timely delivery of materials. Delivered front desk customer service and operated printing equipment.
Field Service Representative II / Imaging Associate | Canon / Novitex
From January 2016 to January 2018 • 2 year(s)
 Scanned and processed client documentation for electronic systems. Operated finishing equipment and managed large format projects.
Administrative Office Manager | Greenwich Automotive LLC
From January 2014 to January 2015 • 1 year(s)
 Supervised administrative operations and maintained filing systems. Managed inventory, banking systems, and coordinated company events.
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