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Q&A With Jordan Avery

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Jordan Avery
Cyber Threat / Security Operations Analyst, Premier Inc
Location: Rock Hill, SC United States
Joined: Apr 9th, 2026
About   (request update)
Current Whereabouts:
Gym, Reading, Anything Tech related
Life & Professional Aspirations:
Security Professional Traveling
Education   (request update)
Winston-Salem State University class of 2016
Undergrad Major: Computer and Information Science
Experience
I currently work with Premier Inc as Cyber Threat / Security Operations Analyst
I have 10 years of experience working in the Computers, Software industry.
Security Operations Center (SOC) Analyst | Premier Inc.
From August 2023 to March 2026 • 3 year(s)
 Monitored and responded to 25+ security alerts daily using Microsoft Sentinel in a 24/7 SOC environment, maintaining 98% SLA and reducing incident response time by 30%.
Desktop Support Specialist | Premier Inc.
From August 2020 to July 2023 • 3 year(s)
 Delivered Tier II support for 500+ end users across Windows and macOS environments, serving as primary macOS specialist and maintaining 98%+ system uptime.
Service Desk Analyst | Premier Inc.
From November 2016 to July 2020 • 4 year(s)
 Resolved 40-60 tickets daily while consistently meeting SLA requirements and achieved 95%+ first-call resolution rate for common IT and access-related issues.
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