Featured Member: Isaac Ward on HBCU CONNECT!

Q&A With Isaac Ward

Isaac Ward
Business Systems Analyst/ Tier 3 Support, ZenPoint Solutions LLC
Location: Springfield, VA United States
Joined: Apr 27th, 2026

About (request update)

Education (request update)

Howard University class of 2022

Undergrad Major: Computer Information Systems

Experience

I currently work with ZenPoint Solutions LLC as Business Systems Analyst/ Tier 3 Support
I have 2 years of experience working in the Information Technology industry.

IT Technician | ZenPoint Solutions LLC
From January 2025 to Current • 1 year(s)
Architected end-to-end reporting solutions and developed optimized data workflows while overseeing technical issue resolution and leading project teams.

Business Systems Analyst/ Tier 3 Support | ZenPoint Solutions LLC
From January 2025 to April 2026 • 1 year(s)
Identified operational gaps, transformed ticket data into insights, resolved Tier 3 escalations, managed defects using ServiceNow and Azure DevOps, supported Agile events, led user workshops

Technical Sales Specialist | IBM
From October 2022 to June 2024 • 2 year(s)
Advised C-Suite executives, architected analytics solutions, facilitated technical workshops, collaborated on project assessments, influenced $220K+ in software adoption

Partner Technical Specialist - Territory | IBM
From October 2022 to June 2024 • 2 year(s)
Acted as trusted advisor to C-Suite executives delivering technical evaluations across Data & AI portfolio and influenced $220K+ in software adoption.

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