Featured Member: Syshelle Chantilou on HBCU CONNECT!

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Syshelle Chantilou
Business Analyst, Markel Insurance
Location: Petersburg, VA United States
Joined: Jun 13th, 2026

About (request update)

Data-driven Business Analyst with over 6 years of experience analyzing complex processes.Proven ability to improve system
workflows, enhance data accuracy and automate manual processes.

Current Whereabouts:

Volunteering at my local hospital by day, and taking medical billing & coding training by night.

Life & Professional Aspirations:

I am on a mission to use technlogy and data to suport healthcare professionals in providing effecient, ethical and innovative care to marginalized individuals.

Education (request update)

James Madison Univ class of 2013

Undergrad Major: Computer Systems Analysis

Claim To Fame:

The resourceful trailblazer that is unafraid to occupy spaces that interest me

Virginia State University class of 2027

Grad Major: Business Intelligence

Experience

I currently work with Markel Insurance as Business Analyst
I have 11 years of experience working in the Information Technology industry.

Business Analyst | Markel Insurance
From August 2023 to Current • 3 year(s)
Analyzed ERP financial datasets and developed SQL-based analyses to identify inefficiencies, reducing turnaround times and delivering $200K in annual cost savings through streamlined audit processes and root cause analysis.

Business System Analyst | Markel Insurance
From April 2022 to August 2023 • 1 year(s)
Supported system integration and onboarding for new digital insurance product lines, reducing underwriting turnaround time by over 50% and standardizing product intake processes to reduce project delays.

Software Quality Assurance Tester | Markel Insurance
From October 2019 to March 2022 • 3 year(s)
Led test automation initiatives for pricing and rating systems, achieving an 85% decrease in testing time and 3x more test coverage, while executing SQL queries and UAT to reduce post-release defects by 25%.

Java Mentor | NTier Training
From June 2017 to August 2019 • 2 year(s)
Delivered corporate training in data structures, core Java, and Agile methodologies to over 200 professionals, achieving a 95% course completion rate and increasing certification exam pass rates by 30%.

Production Support Analyst | The Home Depot
From March 2015 to June 2017 • 2 year(s)
Resolved high-priority payment processing issues and performed SQL-based root cause analysis on sales transaction data, improving data accuracy by 27% and reducing incident resolution time by 12%.

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