I am a dedicated Information Technology and government operations professional with more than 10 years of experience leading technology initiatives, supporting executive leadership, and improving organizational performance across the judicial, government, healthcare, and private sectors. Throughout my career, I have built a strong foundation in IT operations, project management, cybersecurity, stakeholder engagement, compliance, and operational performance across the judicial, government, healthcare, and private sectors. Throughout my career, I have built a strong foundation in IT operations, project management, cybersecurity, stakeholder engagement, compliance, and operational process improvement while remaining committed to serving others with integrity and excellence
Life & Professional Aspirations:
My life aspiration is to leave a lasting legacy of service, leadership, and positive change by empowering individuals, strengthening communities, and advocating for justice. I believe that true success is measured not by personal achievements alone, but by the lives I positively influence and the opportunities I create for others.
Professionally, I aspire to become a criminal clerk, criminal administrator, and executive leader who combines my background in information technology, government service, and public administration to modernize the legal system and improve access to justice. My experience serving in the Tennessee Judicial Court System has given me a firsthand understanding of how technology, public policy, and the law intersect to impact people's daily lives. It has also inspired me to pursue a career in which I can advocate for fairness, protect others' rights, and develop innovative solutions that improve government services and strengthen public trust.
I currently work with State of Tennessee
as Judicial Court Technology Assistant
I have 14 years of experience working in the
Government and Policy industry.
Judicial Court Technology Assistant|
Administrative Office of The Courts (State of Tennessee)
From October 2024 to Current • 2 year(s)
• Administer user access and account management processes aligned with organizational policies, ensuring proper authorization and documentation
• Maintained and validated personnel and system records for 700+ users, ensuring accuracy and compliance with internal policies and regulatory standards
• Perform data entry, reconciliation, and discrepancy resolution, reducing record errors and improving system reliability
• Interpret and apply policies, procedures, and compliance requirements, ensuring consistent adherence across operations
• Support audit readiness activities, including documentation review, data validation, and reporting support
• Provided customer service support to employees and stakeholders, promptly resolving account and system-related issues
• Developed and maintained standard operating procedures (SOPs) to enhance consistency and minimize processing errors
Court Technology Project Manager|
General Sessions Criminal Court (Shelby County Government)
From January 2023 to October 2024 • 1 year(s)
• Managed administrative and system operations for employee records and user accounts, enhancing reporting functions
• Conducted data audits and validation processes, ensuring accuracy and compliance with government standards
• Monitored and maintained system data integrity, identifying and resolving inconsistencies
• Generated reports and provided analysis to support operational decision-making and compliance requirements
• Improved workflows and reduced inefficiencies through process improvement initiatives
• Delivered training on systems and compliance standards, improving team understanding and adherence to procedures
• Employees collaborated with leadership and administrative teams to support onboarding, account setup, and system updates
IT Consultant (Contracted To LeMoyne Owen College)|
Stragistics Technology
From August 2021 to January 2023 • 2 year(s)
• Produced detailed reports supporting audits, compliance reviews, and leadership decisions
• Recommended process improvements for data handling, access control, and workflow efficiency, streamlining operations
• Identified discrepancies, implementing corrective actions that enhanced data reliability
• Conducted data and system reviews, ensuring accuracy and compliance with established controls
IT Team Lead|
PopHealthCare
From February 2019 to June 2021 • 2 year(s)
• Managed high-volume operational processes to ensure timely tracking, reporting, and issue resolution
• Developed and monitored performance metrics, improving efficiency by 30%
• Maintained compliance with HIPAA regulations, ensuring secure handling of sensitive employee and patient data
• Supported data validation and documentation efforts, enhancing cross-departmental reporting accuracy
• Trained staff on systems and compliance procedures to foster adherence to regulations
Production Technician|
Nissan North America
From August 2012 to February 2019 • 7 year(s)
• Identified inefficiencies and implemented improvements, enhancing overall productivity
• Ensured adherence to procedures and standards, promoting compliance and accuracy in documentation
• Maintained operational and production records, supporting workflow efficiency in a high-volume environment
