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Q&A With Brianna Speid

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Brianna Speid
Tech Support Online Banking, M&T Bank
Location: New Rochelle, NY United States
Joined: Aug 13th, 2026
About   (request update)
Education   (request update)
University of Bridgeport class of 2016
Undergrad Major: Fashion Design
Experience
I currently work with M&T Bank as Tech Support Online Banking
I have 7 years of experience working in the industry.
Contact Center Technician Support Specialist | M&T Bank
From December 2022 to Current • 4 year(s)
 Handled 80+ inbound contacts daily via phone, email, and live chat; verified account holder identities, resolved fraud alerts, processed payments, and de-escalated high-stress customer situations with full compliance documentation.
Personal Stylist & Event Coordinator | Macy's
From July 2022 to December 2022 • 0 year(s)
 Co-coordinated a Breast Cancer Awareness charity fashion show managing 15+ participants; served as primary point of contact for attendees and collaborated with store teams on seasonal campaigns.
Buyer Associate | Trinity Group INC
From January 2021 to July 2022 • 1 year(s)
 Analyzed market trends and sales data to inform product selection and negotiated vendor terms; managed end-to-end coordination of digital photoshoots and e-commerce campaigns.
Bank Teller | Apple Bank for Savings
From July 2019 to January 2021 • 2 year(s)
 Trained and onboarded 5 new tellers cutting average onboarding time by 30%; managed ATM cash replenishment and daily vault balancing with 100% accuracy across all audited periods.
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