Featured Member: Caleb Reid on HBCU CONNECT!

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Caleb Reid
IT Technician Lead, North Carolina A&T State University
Location: Kernersville, NC United States
Joined: Aug 16th, 2026

About (request update)

Life & Professional Aspirations:

My professional aspiration is to continue growing as an IT professional by expanding my technical, problem-solving, and cybersecurity skills while taking on increasing levels of responsibility. I want to build on my experience in IT support and leadership and eventually specialize in cybersecurity and IT security operations. Personally, I aspire to continue learning, contribute positively to the teams and organizations I work with, and build a stable and meaningful career where I can make a lasting impact.

Education (request update)

North Carolina A&T State University class of 2023

Undergrad Major: Electronics and Computer Technology

Experience

I currently work with North Carolina A&T State University as IT Technician Lead
I have 5 years of experience working in the industry.

IT Technician Lead | North Carolina A&T State University
From July 2023 to Current • 3 year(s)
● Directing a team of 20 IT technicians, resolving an average of 100 hardware and software issues weekly using Cherwell ticketing system; achieving a 98% issue resolution rate and enhancing overall team efficiency. ● Developed training program for junior technicians, reducing onboarding time by 25%, enabling new hires to be productive within a month ● Managed 500 computer software upgrades cutting software incidents by 20% and boosting user satisfaction ● Coordinated set/configuration of 150 new computers, finishing 20% ahead of schedule with minimal disruption ● Assist in incident response for compromised accounts and devices, performing virus scans and malware remediation to restore security and prevent future threats.

IT Technician | North Carolina A&T State University
From January 2021 to May 2023 • 2 year(s)
● Successfully diagnosed and repaired over 300 software glitches within a year, contributing to a 15% reduction in system-related disruptions campus-wide. ● Implemented a proactive maintenance schedule for computer labs, reducing major hardware failures by 25% and extending the lifespan of equipment by 30%. ● Managed an inventory of 500+ IT assets using a new tracking system, reducing equipment loss by 95%, and saving the university an estimated $10,000 in replacement costs.

Product Security Intern | SAS Institute
From May 2022 to August 2022 • 0 year(s)
● Conducted API security testing by simulating OWASP Top 10 attacks across 50 API endpoints, resulting in the identification of 5 vulnerabilities. ● Conducted assessment of 50 API endpoints using Kiterunner, Burp Suite and Postman to evaluate authorized and unauthorized requests, data exposure and broken access controls. ● Support vulnerability testing throughout the development lifecycle by running scanning tools and interpreting results to identify security risks.

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