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Q&A With William Bibbs

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William Bibbs
Entry Level Technical Help Desk Agent, UNISYS Corp
Location: Rochester, NY United States
Joined: Jan 9th, 2006
About   (request update)
After service my time in the US Army and serving a tour in VietNam and years in Europe, Panama canal zone, and many other duty assignments. Just being me make me special.
My Interview Question
What
Current Whereabouts:
I'm enrolled @ Empire State College, completed my BA degree in Information Management.
Education   (request update)
High School: James Madison HS in , class of 1967
 
Activities & Accomplishments:
Football
Experience
I currently work with UNISYS Corp as Entry Level Technical Help Desk Agent
I have 25 years of experience working in the Information Technology industry.
Entry Level Technical Help Desk Agent | UNISYS Corp
From January 2010 to Current • 16 year(s)
 Provide telephone technical support for clients and employees supporting hardware and software including Windows, Microsoft Office, and proprietary software.
Business Service Analyst | Electronic Data Systems/Xerox Corp
From January 2007 to January 2009 • 2 year(s)
 Responsible for centralizing and standardizing access requests for North American Xerox applications governed by Sarbanes Oxley regulations, performing daily provisioning and periodic review reporting.
Computer Operator | Electronic Data Systems/Xerox Corp
From January 2001 to January 2007 • 6 year(s)
 Managed mainframe production processing, setup and execution on AS400 system and IBM 390 mainframe, ensuring complete and accurate delivery using BSM methodologies.
Materials Assistant I | ALSTOM Signaling Inc
From January 1999 to January 2001 • 2 year(s)
 Provided analysis of material requirements for engineering projects and coordinated with staff and purchasing to ensure timely submittal of accurate material requirements.
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