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Q&A With Yolanda Young

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Yolanda Young
Supervisor, Ceridian
Location: Saint Petersburg, FL United States
Joined: May 16th, 2007

About (request update)

My Interview Question

Please give an example of how you would handle an upset employee with a history of creating problems for her immediate supervisor.

Education (request update)

University of Phoenix class of 2008

Undergrad Major: Management

High School: Boca Ciega in Gulfport, FL class of 1990

Experience

I currently work with Ceridian as Supervisor
I have 10 years of experience working in the Consulting Services industry.

Supervisor | Ceridian
From December 2006 to August 2009 • 3 year(s)
Supervised 15-30 employees, managed departmental budget, handled hiring/firing, developed training materials and process improvements, and managed medical claims compliance.

Image Technician | Ceridian
From September 2000 to December 2006 • 6 year(s)
Processed digital images of documents for intranet use, developed training materials, served as subject matter expert for scanning database, and handled medical claims compliance.

Customer Service Representative | MCI/NORRELL
From October 1999 to April 2000 • 1 year(s)
Provided direct customer contact, processed information for new accounts, and provided technical support for account problems.

Stockperson | Wal-mart
From November 1998 to May 1999 • 1 year(s)
Trained and supervised night stock crew, managed inventory control, handled cash, and provided customer service.

Supervisor | Subway
From March 1998 to November 1998 • 0 year(s)
Supervised restaurant staff, handled hiring and training, managed accounts receivable/payable, inventory, scheduling, and payroll.

Crewleader | Chick-fil-a
From April 1996 to November 1997 • 1 year(s)
Supervised 5-15 people in high volume restaurant, handled training and motivation of employees, managed data entry, accounts, inventory, and scheduling.

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