Featured Member: cynthia emery on HBCU CONNECT!

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Q&A With cynthia emery

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cynthia emery
Quality Asssurance Team Leader, JP Morgan Chase Bank
Location: Berwyn, IL
Joined: Jan 2nd, 2008

About (request update)

I am very approachable with a great personality

My Interview Question

What is your favorite food?

Life & Professional Aspirations:

I would like to own a Real Estate Business some day

Education (request update)

Chicago State University class of 2007

Undergrad Major: Business Administration

High School: Westinghouse in Chicago, IL class of 2002

Experience

I currently work with JP Morgan Chase Bank as Quality Asssurance Team Leader
I have 7 years of experience working in the Banking industry.

Quality Assurance Team Lead | J.P. Morgan Chase
From April 2006 to Current • 20 year(s)
Supervised and developed a team of 15 employees responsible for quality checking critical care customers and met with customers to explain quality checking procedures.

Operations Trainer | J.P. Morgan Chase
From April 2005 to April 2006 • 1 year(s)
Trained and performed quality check evaluations on 4 to 8 new hires monthly and cross-trained associates in all remittance processing functions.

Motivational Speaker | Thelma's Shelter
From January 2005 to May 2005 • 0 year(s)
Assisted residents with resume and cover letter writing, performed mock interviews, and facilitated open meeting sessions.

Senior Specialist | J.P. Morgan Chase
From December 2000 to September 2004 • 4 year(s)
Monitored and coordinated workflow in the absence of a team lead and facilitated monthly meetings about quality and productivity.

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