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Kim Brown
Account Manager, Adicio, Inc.
Location: Vista, CA United States
Joined: Jan 18th, 2008

About (request update)

Education (request update)

Spelman College class of 1998

Undergrad Major:

Experience

I currently work with Adicio, Inc. as Account Manager
I have years of experience working in the industry.

Account Manager | Adicio, Inc.
From October 2007 to Current • 19 year(s)
Respond to client calls and emails, provide product training and troubleshooting, act as liaison between clients and development teams for implementation and revenue generation opportunities.

Account Manager | Epic Cycle Interactive
From September 2006 to Current • 20 year(s)
Promote 100% retention of existing accounts, provide superior customer service, manage client web change requests and coordinate with departments to ensure timely completion.

Lead Customer Account Manager | Websense, Inc.
From April 2002 to October 2006 • 4 year(s)
Coordinated customer care initiatives, provided technical support to high profile customers, mentored junior account managers and acted as department trainer.

Member Services Specialist Lead | KPBS TV/FM
From August 1999 to January 2002 • 3 year(s)
Responded to elevated member inquiries, developed department documentation and training materials, performed monthly bank reconciliation on 200,000+ revenue transactions.

Sr. Account Administration Rep | Kaiser Permanente Health Plan
From May 1997 to July 1999 • 2 year(s)
Performed health plan contract processing and quality assurance, provided resolution of compliance discrepancies, trained sales and marketing teams on database applications.

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