Featured Member: Darryl Smith on HBCU CONNECT!

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Q&A With Darryl Smith

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Darryl Smith
Support Specialist - NE Region NY Metro/United State Postal Service Account Team, Verizon Business
Location: Bealeton, VA United States
Joined: Jan 29th, 2008

About (request update)

Current Whereabouts:

I live in Northern Va and work in Ashburn,Va.

Education (request update)

Virginia State University class of 1998

Undergrad Major: Physical Education

Claim To Fame:

N/A

Most Memorable Moment:

N/A

Experience

I currently work with Verizon Business as Support Specialist - NE Region NY Metro/United State Postal Service Account Team
I have 10 years of experience working in the Telecommunications industry.

Support Specialist - NE Region NY Metro/United State Postal Service Account Team | Verizon Business
From March 2004 to Current • 22 year(s)
Works closely with customers to ensure order accuracy, submits install and disconnect orders, and handles FTS/OIG orders using various systems.

Assistant Varsity and Junior Varsity Football Coach | George C. Marshall HS
From January 2003 to December 2004 • 1 year(s)
Coached high school football teams for 2003-04 seasons.

Substitute Teacher | Fairfax County Public Schools
From October 2003 to March 2004 • 1 year(s)
Substitute teaching position in public schools.

Escalations, Research Projects Associate, & Customer Service | Verizon Avenue Corp
From September 2002 to May 2003 • 1 year(s)
Reported daily customer escalations, completed bi-weekly audits on DSLAM inventory, and helped create Internet new order automation process.

DSL Provisioning | Verizon Avenue Corp
From March 2001 to August 2002 • 1 year(s)
Built customer Internet service orders end-to-end, created customer accounts, monitored orders through service delivery, and handled billing issues.

Telephony Provisioning (Western, Central & South East) | Verizon Avenue Corp
From March 2000 to February 2001 • 1 year(s)
Built complete records of customer service requests, initiated Local Service Requests using RBOC OSS, and performed customer callbacks.

National Test center (NTC) Specialist: Wireless Services | Sprint PCS
From July 1999 to February 2000 • 1 year(s)
Provided quality assurance support for new technical products, monitored customer accounts, and troubleshot service issues.

Internship | Virginia State University Athletic Department
From January 1998 to December 1998 • 0 year(s)
Athletic department internship experience.

Internship | DC United
From January 1998 to December 1998 • 0 year(s)
Worked in ticket sales, operations, equipment management, community relations, marketing, and game day operations.

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