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Marcus Gordon
Level 2 Product Support Specialist, Robert Half Technology/Follett Higher Education
Location: Country Club Hills, IL United States
Joined: Feb 13th, 2009

About (request update)

Experience

I currently work with Robert Half Technology/Follett Higher Education as Level 2 Product Support Specialist
I have years of experience working in the industry.

Level 2 Product Support Specialist | Robert Half Technology/Follett Higher Education
From December 2010 to March 2011 • 1 year(s)
Provided technical support for www.cafescribe.com and MyScribe software for college students and instructors using JIRA ticketing systems and SQL.

Help Desk Analyst | Apex Systems Inc/McGraw-Hill Publishing
From July 2010 to October 2010 • 0 year(s)
Provided technical support for print and electronic educational materials using Avaya IP telephones, Sales Force and REMEDY ticketing systems.

Help Desk Analyst | Robert Half Technology/McGraw-Hill Publishing
From July 2008 to July 2010 • 2 year(s)
Provided technical support for educational materials and configured Avaya Communication Manager with Cisco VoIP Gateways.

Network Engineer | New Foundations in Technology
From January 2007 to December 2007 • 0 year(s)
Configured Cisco 2800 routers, maintained network infrastructure for Ebony Jet and Johnson & Johnson Publications, and established LAN/WAN connectivity.

Systems Engineer/Business Analyst | Tekmark Global Solutions/AT&T
From July 2006 to October 2006 • 0 year(s)
MPLS deployment using Frame Relay/ATM, completed 2000+ sites for United States Postal Service, and generated equipment lists for network design.

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