Featured Member: Ingrid Cook on HBCU CONNECT!

Q&A With Ingrid Cook

Ingrid Cook
Senior Branch Claims Manager I/II, Progressive Insurance Companies
Location: Olive Branch, MS United States
Joined: Jan 10th, 2010

About (request update)

Education (request update)

Spelman College class of 1995

Undergrad Major: English

Experience

I currently work with Progressive Insurance Companies as Senior Branch Claims Manager I/II
I have years of experience working in the industry.

Senior Branch Claims Manager I/II | Progressive Insurance Companies
From January 1998 to Current • 28 year(s)
Direct all operations and P&L for branch claims office averaging $18M+ in loss adjustment payments annually. Hire, train, and supervise up to 25 employees and 1st-level managers in auto claims adjudication and settlement.

Claims Department Supervisor/Team Leader | Progressive Insurance Companies
From January 1997 to January 1998 • 1 year(s)
Managed, trained, and motivated nine entry-level employees to exceed company objectives. Designed database to improve immediate response in the field and controlled inventory and claims assignments.

Claims Specialist I/II | Progressive Insurance Companies
From January 1995 to January 1997 • 2 year(s)
Evaluated and resolved coverage, liability, and damages on auto loss reports using automated estimating software. Negotiated injury and body shop settlements and resolved customer service problems.

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