Featured Member: Lela Sampson on HBCU CONNECT!

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Lela Sampson
System Technical Support II, Business Control Systems (Home Depot)
Location: Round Rock, TX United States
Joined: Mar 5th, 2010

About (request update)

My Interview Question

How to get my foot in the door? I am looking for a career not just a job!

Education (request update)

Grambling State University class of 2004

Undergrad Major: Public Administration

Campus Organization:

Delta Sigma Theta

High School: Caldwell Parish High in Columbia, LA class of 1998

Experience

I currently work with Business Control Systems (Home Depot) as System Technical Support II
I have 6 years of experience working in the Other industry.

System Technical Support II | Business Control Systems (Home Depot)
From January 2010 to Current • 16 year(s)
Service client needs with excellent customer service, navigate multiple tools to solve problems, and provide technical information via phone.

Customer Care Representative | Convergys (AT&T)
From January 2009 to December 2009 • 0 year(s)
Resolve customer issues on first call using various tools including device tutorials and web-based programs for payments and equipment orders.

Science Curriculum Advisory / Mentor | Omega Schools, Inc.
From January 2006 to December 2009 • 3 year(s)
Align state standards into standardized tests, create project-based learning activities, and mentor science faculty monthly.

Technology Project Coordinator | Omega Schools, Inc.
From January 2006 to December 2009 • 3 year(s)
Troubleshoot technical issues, supervise computer labs and staff, manage vendor relationships, and coordinate technology training programs.

Educator | Omega Schools, Inc.
From January 2005 to December 2009 • 4 year(s)
Establish course outlines, convey information using audiovisual equipment, maintain student records, and provide behavioral interventions.

Direct Child Care Worker | Methodist Children Home
From January 2004 to December 2005 • 1 year(s)
Supervise youth in care, serve as positive role model, and guide development of life and social skills.

Internship | Social Security Administration
From September 2004 to December 2004 • 0 year(s)
Assist Claims Representatives with clerical duties, answer phones, dispatch calls, and provide general information on Social Security benefits.

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