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Q&A With Delma Sutherland

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Delma Sutherland
CSR, UNF
Location: Ft. lauderdale, FL United States
Joined: Feb 26th, 2014
About   (request update)
Assistinng peoplewith conflict resolution, career development and interpersonal relationships.
Current Whereabouts:
Unemployed.
Life & Professional Aspirations:
To open a chacrator developmental center for minority young men and women.
Education   (request update)
Bethune Cookman University class of 1968
Undergrad Major: Business Administration
Campus Organization:
Alpha Kappa Alpha
Claim To Fame:
My personality, fairness and social compatibility!
Most Memorable Moment:
Entering to learn....and departing tp serve.
Nova Southeastern University class of
Grad Major:
High School: Northwestern High in Jacksonville, FL class of 1964
 
Activities & Accomplishments:
Band and social clubs.
Best Memories:
Jr. and Sr. Prom
Experience
I currently work with UNF as CSR
I have 5 years of experience working in the Collegiate Faculty, Staff, Administration industry.
Virtual Assistant | Nicole Black Web Relation
From September 2011 to Current • 15 year(s)
 Assisting on-line clients with organization, preparation and presentation for virtual websites, providing answers to questions and assistance for virtual experience.
Customer Care Specialist | Diabetic Specialist Only
From June 2010 to October 2012 • 2 year(s)
 Assisted diabetic customers with accounts inquiries/adjustments, order discrepancies and general complaints, trained new representatives and conducted quality control monitoring.
Volunteer Child Advocate | Circuit Court of the 17th Judicial District, Broward County
From January 2009 to December 2011 • 2 year(s)
 Worked with displaced children, provided monthly monitoring, home visits, and evaluations for the courts, attended hearings as required.
Acting Administrative Assistant | Spirit Airlines
From August 2008 to May 2010 • 2 year(s)
 Assisted management team with daily operations, helped employees with HR Benefits, trained new employees and assisted with US Customs and Immigration document preparation.
Customer Service Agent | Spirit Airlines
From September 2007 to August 2008 • 1 year(s)
 Assisted passengers with check-in, cleared passenger passport information for security checks, received baggage for security clearance and served as cash bank relief agent.
Customer Service Representative | Nova Southeastern University
From June 2004 to August 2007 • 3 year(s)
 Advised graduate and doctoral students with information on enrollment, registration, and financial aid concerns via the University Call Center.
Customer Service Supervisor | IRT/T-Mobile
From April 2003 to June 2004 • 1 year(s)
 Coached and developed customer service representatives, trained reps in handling incoming sales calls, handled customer account adjustments and quality control monitoring.
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