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Q&A With Shalom Ukpai

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Shalom Ukpai
Contact Centre Specialist , Well.ca
Location: Waterloo, MT United States
Joined: Mar 4th, 2016
About   (request update)
Excellent Communication skills. I'm Multi-Lingual
Education   (request update)
N/A class of 2013
Undergrad Major: Economics
Louisiana Tech University class of
Grad Major:
High School: Airforce Comprehensive School in Lagos, class of 2008
 
Best Memories:
Best Graduating Student
Experience
I currently work with Well.ca as Contact Centre Specialist
I have 2 years of experience working in the Retail/Wholesale industry.
Contact Centre Specialist | Well.Ca
From April 2024 to Current • 2 year(s)
 Assisted customers with loyalty program issues and technical problems on Salesforce platform, ensuring customer satisfaction through responsive service.
English HBA Customer Service and Sales | Today's Shopping Choice (Tsc.ca)
From December 2023 to February 2024 • 1 year(s)
 Processed sales orders on Salesforce and ESM platforms, handled customer inquiries regarding exchanges, refunds, and promotions.
Team Lead - Technology Projects | Moneda Investment Company
From September 2021 to October 2022 • 1 year(s)
 Led cross-functional teams to implement Employee Database Management System using SharePoint and managed complex technology projects across multiple departments.
Team Lead – Research Intelligence | Moneda Investment Company
From December 2019 to August 2021 • 2 year(s)
 Spearheaded insights presentation to board leading to $55 million investment and conducted market surveys on Nigerian oil and gas contractors funding gap.
Product Manager | Talenzure
From May 2017 to December 2017 • 0 year(s)
 Developed data analysis on talent recruitment product conversion rates and established product offerings with intuitive user interface for software prototype testing.
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