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Victoria Williamson
Remedy Administrator, NuAxis Innovations
Location: Boonsboro, MD United States
Joined: Sep 6th, 2018

About (request update)

Education (request update)

Bowie State University class of 2007

Undergrad Major: Computer and Information Science

Experience

I currently work with NuAxis Innovations as Remedy Administrator
I have years of experience working in the Information Technology industry.

Remedy Administrator | NuAxis Innovations
From February 2017 to June 2018 • 1 year(s)
Enterprise IT infrastructure support for eight sub-agencies managing Remedy 8.1 ITSM suite with Tier 3 support responsibilities and user access management for approximately 1300 profiles.

Remedy Developer | SPARKS IT Solutions
From July 2015 to November 2016 • 1 year(s)
Managed project supporting highly modified Remedy 8.1.02 system, providing administrative support and system modifications while documenting existing system and planning upgrades.

Remedy Developer | InfoZen
From March 2014 to June 2015 • 1 year(s)
Led upgrade planning efforts for BMC product support system and provided 24x7 on-call support for highly modified Remedy 7.* system with extensive administrative support.

Remedy Developer | Dev Technology Inc
From April 2014 to June 2014 • 0 year(s)
Built Remedy ITSM 8.1 system on VM with configuration to suit customer functionality requirements.

Remedy Developer | Insight Global
From October 2013 to March 2014 • 1 year(s)
Headed project supporting highly modified Remedy 7.0 system, providing modifications and administrative support while researching upgrade options for BMC and SAP systems.

Subject Matter Expert BMC Remedy | Serco-NA Inc
From November 2012 to September 2013 • 1 year(s)
Managed implementation team for successful upgrade from Remedy 7.6.04 to 8.0, providing technical leadership and developing DoD compliant test scripts and training materials.

Application Engineer | Dell Inc
From April 2011 to July 2012 • 1 year(s)
Developed 7.6.03 full ITSM Modified suite on Linux Red Hat with Oracle DB, created training courses and provided tier 3 application support.

Remedy Developer | Catapult Technology
From June 2009 to April 2011 • 2 year(s)
Managed all projects for 7.2 full ITSM Modified suite across 6 servers, led team of 6 administrators and provided tier 3 technical support.

Application Developer | Sagent Technologies
From April 2009 to June 2009 • 0 year(s)
Upgraded AR System application to centralized 7.* AR System with complete documentation of system data mapping.

Solutions Architect | AttivaSoft
From February 2009 to April 2009 • 0 year(s)
Implemented Remedy development including HW/SW installation, system configuration and user training.

Remedy Developer -Training Developer | The Fountain Group
From May 2008 to February 2009 • 1 year(s)
Developed and provided modified ITSM Remedy training 7.1 for USAF INOSC staff and assisted in ITSM 7.1 solution system development.

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