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Q&A With Dion Jackson

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Dion Jackson
Manager, Application Support, T-Mobile
Location: Prosper, TX United States
Joined: Dec 30th, 2019
About   (request update)
Education   (request update)
- College Not Listed - class of 2019
Undergrad Major: Managerial Economics
- College Not Listed - class of 2020
Grad Major: Management Information Systems
Experience
I currently work with T-Mobile as Manager, Application Support
I have years of experience working in the Telecommunications industry.
Manager, Product and Technology | T-Mobile
From April 2017 to Current • 9 year(s)
 Lead Infrastructure and Platforms team managing billing systems, provisioning, SMS, and middleware. Manage team members and backend systems supporting MetroPCS Frontline applications.
Sr. IT Systems Analyst | T-Mobile
From October 2012 to April 2017 • 5 year(s)
 Manage vendors and serve as single point of contact for Provisioning, Billing SMS and Mediation platforms. Lead complex projects and implement best practices for process improvement.
Lead NOC Engineer | T-Mobile
From November 2006 to September 2012 • 6 year(s)
 Led shift of 12-15 NOC Engineers and monitored National Data Center including MetroPCS data applications and routers. Created schedules and managed major outages with executive notification.
Network Technician – Network Repair Bureau | Verizon Wireless
From December 2004 to November 2006 • 2 year(s)
 Troubleshot call processing problems including switch translations, SS7 network, and cellular towers. Monitored service affecting events and provided updates to departments.
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