Featured Member: Patrick Campbell on HBCU CONNECT!

Q&A With Patrick Campbell

Patrick Campbell
IT support tech, Amazon
Location: Bloomington, CA United States
Joined: Mar 30th, 2020

About (request update)

Education (request update)

Johnson C. Smith University class of 2012

Undergrad Major: Computer and Information Science

- College Not Listed - class of 2018

Grad Major: Computer Software Engineering

Experience

I currently work with Amazon as IT support tech
I have years of experience working in the Computers, Software industry.

IT support associate II | Amazon
From April 2021 to Current • 5 year(s)
Troubleshoot over 2000 trouble tickets, train associates, maintain networking equipment and deploy warehouse equipment with 90% SLA success rate.

Process assistant | Amazon
From November 2019 to April 2021 • 2 year(s)
Coached associates, worked with problem solving tools, delegated tasks to over 100 associates, and collaborated on outbound dock operations.

Computer Science Teacher | FLS International
From June 2019 to August 2019 • 0 year(s)
Built curriculum and instructed up to 15 students on JAVA, HTML and CSS topics, creating lesson plans for diverse international students.

Intern | RC7
From December 2016 to May 2017 • 1 year(s)
Scanned media marketplace for trends, managed social media profiles, monitored campaigns and assisted in planning events.

Research Assistant | U.S Department of Homeland Security Research Program
From May 2015 to May 2016 • 1 year(s)
Programmed LEGO Mindstorm Robots for disaster zone navigation, analyzed risk management scenarios and researched damage control techniques.

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