Featured Member: Jasmine McQuiston on HBCU CONNECT!

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Q&A With Jasmine McQuiston

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Jasmine McQuiston
Chaos Engineer, Nordstrom
Location: Seattle, WA United States
Joined: Jun 2nd, 2020

About (request update)

Education (request update)

Seattle Pacific Univ class of 2006

Undergrad Major: Political Science

Experience

I currently work with Nordstrom as Chaos Engineer
I have years of experience working in the Retail/Wholesale industry.

Chaos Resiliency Engineer II | Nordstrom
From September 2021 to Current • 5 year(s)
Designed and tested 150+ customer scenarios accounting for 62% of online sales, created alerting systems, and implemented load testing code saving $80k.

Site Reliability Engineer II | Nordstrom
From September 2020 to September 2021 • 1 year(s)
Managed SPLUNK chatroom for 2400+ technical use cases, trained 15 engineers, and founded company-wide Diversity, Equity and Inclusion training course.

Senior Site Reliability Engineer | Seattle Genetics
From July 2020 to August 2020 • 0 year(s)
Created Incident Management tools, deployed 200+ Kubernetes S3 buckets, and designed Platform dashboards for 2700+ employees.

Wireless Network Engineer | AT&T
From February 2014 to January 2020 • 6 year(s)
Resolved 300+ network alarm tickets per day within 15 minutes, ranked 1st for ticket resolution, and developed 3-step Cloud Incident Response Tool.

Business Support Specialist | AT&T
From February 2013 to February 2014 • 1 year(s)
Issued $4M in adjustments to Fortune 500 companies with 99% satisfaction rate and developed automation software saving 300+ hours monthly.

Financial Accounts Executive | Verizon Wireless
From April 2010 to July 2012 • 2 year(s)
Ensured overdue customer bills were paid through empathetic customer service, achieving highest calls per hour and payment rates.

Quality Trainer in Technical Support | T-Mobile
From January 2008 to April 2010 • 2 year(s)
Achieved highest national scores for technical support and trained 30 employees monthly with top 5% national rating.

Financial Case Manager | Department of Social and Health Services
From November 2006 to January 2008 • 2 year(s)
Managed 150+ clients in social services applications and developed new framework reducing wait times for ~100 applicants monthly.

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