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Q&A With Chanel Phillips

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Chanel Phillips
Customer Care and National Sales Program Manager, MSC Industrial Supply Company
Location: Douglasville, GA
Joined: Sep 17th, 2020
About   (request update)
Education   (request update)
Spelman College class of 1995
Undergrad Major:
Experience
I currently work with MSC Industrial Supply Company as Customer Care and National Sales Program Manager
I have 0 years of experience working in the industry.
Customer Care and National Sales Program Manager | MSC Industrial Supply Company
From January 2013 to Current • 13 year(s)
 Lead team of five leaders and 80+ associates across Atlanta and Harrisburg Customer Care Centers. Manage omnichannel teams and national sales programs focused on upsell/cross sell integration.
Center Leader | Southwest Airlines
From January 2011 to January 2013 • 2 year(s)
 Provided leadership for 300+ employees in Atlanta contact center. Led development of Leadership Team through AirTran Airways/Southwest Airlines Integration.
Manager of Customer Relations | AirTran Airways
From January 2007 to January 2011 • 4 year(s)
 Led Customer Relations Department managing $2.0 million annual budget. Provided training and leadership for five-member contact center management team.
Station Manager | AirTran Airways
From January 2004 to January 2007 • 3 year(s)
 Station management responsibilities at Washington D.C. location.
Customer Service Duty Manager | AirTran Airways
From January 2003 to January 2004 • 1 year(s)
 Customer service operations management in Orlando.
Customer Service Duty Manager | AirTran Airways
From January 2001 to January 2003 • 2 year(s)
 Customer service operations management in Atlanta.
Customer Service Supervisor | AirTran Airways
From January 1999 to January 2001 • 2 year(s)
 Supervised customer service operations and staff.
Customer Service Specialist | AirTran Airways
From January 1998 to January 1999 • 1 year(s)
 Provided customer service support and assistance.
Reservations Training Instructor | AirTran Airways
From January 1997 to January 1998 • 1 year(s)
 Conducted training for reservations staff.
Customer Service/Ramp Training Instructor | AirTran Airways
From January 1996 to January 1997 • 1 year(s)
 Provided training for customer service and ramp operations staff.
Reservation Sales Specialist | AirTran Airways
From January 1995 to January 1996 • 1 year(s)
 Handled reservation sales and customer inquiries.
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Hello, I hope that all is well with you. If you get a chance please visit please visit my profile where I hope I have given you some words of wisdom, to live by. Also you might want to visit my website for information on how to earn some extra money on Facebook, Twitter and YouTube.
Tagged by Ralph White on 09/20/2020  
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