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Q&A With Marco Shelby

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Marco Shelby
Assistant Manager, Bops Frozen Custard
Location: Jackson , MS
Joined: Aug 26th, 2025
About   (request update)
During my five years of work experience at Bop’s, I gained valuable lessons that went far beyond simply having a job. Starting out, I was focused on learning the basics of customer service, teamwork, and time management. Over time, I took on greater responsibilities that allowed me to grow both personally and professionally.

Working directly with customers taught me the importance of communication and building relationships. I learned how to provide excellent service even during busy or stressful times, which developed my patience, problem-solving skills, and ability to adapt quickly. In addition to customer interaction, I became familiar with handling money, keeping the store organized, and supporting my coworkers to make sure everything ran smoothly
Current Whereabouts:
Building out NeverImpossible, your sports-media/photography/videography brand. Using your Sony a6100 setup and investing in lenses/gear to expand your photography/videography. Working on branding like logos, flyers, and social media content for both business and community projects.
Life & Professional Aspirations:
My life and personal aspirations are rooted in growth, leadership, and service. I want to create a career path that not only provides success for myself but also creates opportunities for others, especially in the community I came from in Jackson, Mississippi. Growing up, I saw the challenges that many people faced, but I also witnessed the power of education, mentorship, and determination to change lives. Those experiences shaped my desire to push beyond limits and to be a role model for the next generation. Professionally, I aspire to become a financial advisor, real estate entrepreneur, and business owner. I want to use my finance background to help families and individuals build wealth, achieve financial freedom, and make informed decisions for their futures. At the same time, I have a passion for property management and real estate development, with goals of building affordable housing and creating spaces that uplift communities.
Education   (request update)
Jackson State University class of 2026
Undergrad Major: Finance
Experience
I currently work with Bops Frozen Custard as Assistant Manager
I have 5 years of experience working in the Retail/Wholesale industry.
Assistant Manager | Bops Frozen Custard
From February 2020 to Current • 6 year(s)
 As an Assistant Manager at Bop’s, I was responsible for overseeing daily operations, supporting staff, and ensuring excellent customer service. My role included training and supervising employees, managing schedules, handling cash and financial transactions, and addressing customer concerns with professionalism. I worked closely with the store manager to maintain efficiency, meet sales goals, and create a positive work environment. I also took initiative in problem-solving, delegating tasks, and stepping into leadership whenever needed to keep operations running smoothly. This position allowed me to strengthen my skills in leadership, communication, and business operations while building a strong foundation for future management and entrepreneurial opportunities.
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