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Q&A With Kylie Stinson

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Kylie Stinson
Project Management Specialist (IT Support /Cybersecurity), The Maryland Umbrella Group
Location: College Park, MD United States
Joined: Apr 14th, 2026
About   (request update)
IT and technology professional with experience in technical support, project management, digital technology, and user support. Skilled in troubleshooting hardware and software, supporting Windows, macOS, iOS, and Android environments, developing SOPs, managing technology projects, and providing hands-on technical assistance. Experienced in delivering digital literacy and technology training to diverse audiences. Currently building on this foundation by pursuing opportunities to grow in cybersecurity, networking, and IT security while continuing to strengthen technical and problem-solving skills.
Education   (request update)
Towson University class of 2023
Undergrad Major: Information Technology
Experience
I currently work with The Maryland Umbrella Group as Project Management Specialist (IT Support /Cybersecurity)
I have 5 years of experience working in the Information Technology industry.
Project Management Specialist (IT Support /Cybersecurity) | The Maryland Umbrella Group
From September 2025 to Current • 1 year(s)
 Founded and leads Ctrl-Alt-Assist Bar IT support initiative, manages multi-site operations and digital literacy programs, leads cybersecurity awareness and user training initiatives.
Maryland Corps Member (IT & Security Support) | Maryland's Department of Service and Civic Innovation
From September 2024 to Current • 2 year(s)
 Selected for competitive leadership program, co-facilitates professional development sessions, leads training design and delivery for regional events.
Program Manager (Technical Support & Systems) | Center for Technology Access and Training (CETAT)
From May 2023 to June 2025 • 2 year(s)
 Provided IT support during workshops, developed training guides and WordPress website, researched cybersecurity technologies and created marketing assets.
Front Desk Associate (Customer Service/ Client Experience & Membership Support) | LA Fitness
From June 2021 to August 2023 • 2 year(s)
 Provided customer support and resolved accounts while handling confidential user data securely, assisted with troubleshooting membership and system access issues.
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Tagged by Ralph White on 08/17/2026  
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