Connect with Edgar
• Email Me or Poke Me
• Interview Me
• Send Group Invite
• Add To Favorites
• Block This Member
• Send Friend Request
Uploads
Upload Content | Show More  
Connections
more-->  
Recent Visitors
more-->  
More Members
more-->  
Q&A With Edgar Bateman

(interview me)
Edgar Bateman
Contact Center Manager, Synovus Bank
Location: Fort Belvoir, VA United States
Joined: Apr 28th, 2026
About   (request update)
Education   (request update)
Full Sail University class of 1997
Undergrad Major: Music
Experience
I currently work with Synovus Bank as Contact Center Manager
I have years of experience working in the Customer Service and Call Center industry.
Senior Manager, Customer Care | Synovus Bank
From January 2025 to Current • 1 year(s)
 Manages call center operations with 4 supervisors and 125-150 indirect reports. Created leadership development programs and improved attrition to 0% across 4 cohorts.
Senior Operations Manager, Bank of America | Foundever
From January 2023 to January 2025 • 2 year(s)
 Turned scorecard and CSAT performance from red to green within 90 days and maintained for 9 consecutive months. Reduced agent attrition by 200 basis points and improved BTP margins by 50%.
Senior Vendor Manager, Partner BPO | Navan
From January 2022 to January 2023 • 1 year(s)
 Managed offshore BPO team operations, onboarded 7 cohorts (200+ FTE) across 2 global sites in 90 days. Vendor sites met contracted KPIs within 60 days and maintained performance for 11 months.
Director of Operations – Call Center | Capital On Tap
From January 2021 to January 2022 • 1 year(s)
 Established all call center operations from zero for UK FinTech startup's US launch, scaling to 40+ FTE. Maintained 0% agent attrition through 4 cohort onboarding groups.
Senior Service Delivery Manager | Insight Global
From January 2020 to January 2021 • 1 year(s)
 Internal call center SME for BPO organization managing portfolios up to 1,300+ FTE. Averaged 10-15% increase in billables through client relationship management and new workstreams.
Director, Human Resources Operations (Call Center) | XPO Logistics, Inc.
From January 2018 to January 2020 • 2 year(s)
 Led HR Shared Services contact center with 3 supervisors and 40 agents supporting 50,000 field employees. Established unemployment claims process saving over $1M in first year.
Contact Center Senior Manager (Accounts Payable) | Walmart US – Global Shared Services
From January 2015 to January 2018 • 3 year(s)
 Launched new contact center for centralized Accounts Payable project, creating org chart and hiring all staff. Saved organization $100k/month by identifying trends and resolving complex issues.
My Groups
Invite Me To A Group
Guestbook Comments
more-->
Member Login
Email:
 Password:

Not a Member? Sign Up - It's FREE
You'll receive access to our Newsletter, Scholarships, HBCU Profiles, Jobs, Internships, Mentors, Member Profiles and more!
Upload Photo:
First Name:
 Last Name:
Email:
 Password:
Location:
College:
Major:
Graduating Class:
Featured Jobs & Internships

U.S. Customs and Border Protection
USBP In-Person Recruitment Event Nashville, TN – May 26-28 in Nationwide, US

Radnor Township School District
Elementary Music Teacher in Wayne, PA

Radnor Township School District
Long Term Substutute French Teacher in Wayne, PA

Radnor Township School District
Long Term Spanish Teacher in Wayne, PA

Front Range Community College
Director, Campus Safety in Westminster, CO

Department of Environmental Protection
Director of Procurement and Accounting - (260002XU) in Lawrence, MA

Department of Environmental Protection
Laboratory Supervisor III - (2600032B) in Lawrence, MA

Fishtank Learning
Director of Digital Publishing in Remote, MA

Front Range Community College
Director, Campus Safety in Westminster, CO

Danville Community College
Automation & Robotics Instructor in Danville, VA

W.W. Norton & Company
Senior Publicist in New York, NY

Hawkes Learning
Baltimore, MD Based Field Sales Representative (Outside Sales) in Baltimore, MD

Front Range Community College
Specialist, Digital Accessibility in Westminster, CO

U.S. Customs and Border Protection
U.S. Customs and Border Protection Virtual Career Expo - 5/20 in Nationwide, US

Front Range Community College
Coordinator, Facilities in Lonngmont, CO
Subscribe!
HBCU CONNECT
Follow Us!
Facebook Instagram Bluesky YouTube Flickr LinkedIn
Featured Members