Featured Member: Malissa Newton on HBCU CONNECT!

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Q&A With Malissa Newton

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Malissa Newton
None , None
Location: Jacksonville, FL United States
Joined: Aug 9th, 2006

About (request update)

Current Whereabouts:

BCC baby!!! Seriously though, I've ben having a great time my first week here. Most people are friendly and helpful, and of course, a few others aren't so much, but you know, that's everywhere.

Website:

http://www.xanga.com/home.aspx?user=Lamozinda

Education (request update)

Bethune Cookman University class of 2010

Undergrad Major: Computer Engineering

Claim To Fame:

Workin on it now...

Most Memorable Moment:

The one crazy moment I have now is a buddy of mine & I were out with a few other girls on the "Ave" one night, going to the club, and these 4 guys on motorcycles stopped & asked if we all wanted rides. Well, the first two girls left the group immediatly, Rae left me then, and I wouldn't leave the last girl, so she said that she was heading back in n e wayz, so I jumped on the back of the remaining guy's motorcycle & we were off. It was only around the block, but it was a first for all of us, so the high wind blowing my hair back & into my eyes. Twas quite fun. We didn't get to the club that night, but at least we all got otta our dorm rooms.

Experience

I currently work with None as None
I have 3 years of experience working in the Computers, Software industry.

Technical Help Desk II | Randstad - RackSpace
From January 2022 to Current • 4 year(s)
Document interactions with ticketing tools, troubleshoot HEX email issues, and provide phone support for billing and O365 accounts.

Help Desk Analyst | Fidelity TalentSource
From January 2022 to June 2022 • 0 year(s)
Troubleshoot hardware and software issues for 2000+ applications including O365 and Salesforce, provide chat and phone support.

Help Desk Analyst | Data Inc - Bank of America
From February 2021 to August 2021 • 0 year(s)
Handle 30-40 calls per day with 20-minute average handle time, troubleshoot Microsoft applications and proprietary systems.

Customer Service Representative | Remedy Staffing - INCOMM
From March 2019 to June 2019 • 0 year(s)
Resolve incoming customer calls regarding gift card purchases and usage inquiries, concerns, and complaints.

Warehouse Associate | Coach Distribution Center
From November 2018 to February 2019 • 1 year(s)
Unbox and sort pre-packaged Coach products in warehouse environment.

General Care II/Technical Support Representative | ADT Security Services
From December 2016 to September 2018 • 2 year(s)
Resolve equipment and alarm system issues, process payments, and handle customer billing discrepancies.

Service Advocate III | Florida Blue
From October 2015 to July 2016 • 1 year(s)
Analyze subscriber data, process Excel projects, generate policy letters, and cancel expired policies using multiple software applications.

Accounts Payable/Customer Service Representative | Beaver Street Fisheries
From April 2014 to August 2015 • 1 year(s)
Communicate with vendors, handle collection calls, process invoice payments, and maintain accounts payable documentation.

My Groups

DA HANGOUT (BCC FRESHMAN)

FRESHMAN YEAR

Guestbook Comments

	girl you left us??? Tagged by Tiffany Marshall on 01/29/2007

	Hey. How are you enjoying Cookman? It's ok for me. Maybe one day we can have lunch. Tagged by Asia Jenkins on 10/11/2006

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