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Q&A With John Farnsworth

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John Farnsworth
Vice President of Operations, iQor formally RMS
Location: Coopersburg, PA
Joined: Mar 19th, 2012

About (request update)

Education (request update)

Other College... class of 1992

Undergrad Major: Criminal Justice

Claim To Fame:

Raising two wonderful daughters (in process that is)

Most Memorable Moment:

graduating

High School: Methacton High School in Eagleville, PA class of 1987

Activities & Accomplishments:

Track/Football/Skiing/Honor Roll Student/

Experience

I currently work with iQor formally RMS as Vice President of Operations
I have 19 years of experience working in the Customer Service and Call Center industry.

Vice President of Operations | IQOR
From December 2010 to Current • 16 year(s)
Direct operations for 3 major client relationships, oversee 4 Assistant Vice Presidents and 70+ associates, participate in sales calls and client presentations.

Director of Operations | Receivable Management Services
From May 2005 to December 2010 • 5 year(s)
Directed team of 70+ direct reports servicing Dell Financial Services, managed call center operations in Pueblo, CO and New Delhi, India.

Senior Customer Application Manager | Receivable Management Services
From November 2003 to May 2005 • 2 year(s)
Managed 58 FTE servicing 1st & 3rd party portfolio relationships generating $1.2M in annual revenue, conducted daily feedback sessions.

Customer Application Manager | Receivable Management Services
From June 2001 to November 2003 • 2 year(s)
Developed collection strategies, managed day shift of commercial collection agents and 129 total staff members.

Dealer Credit Administrator | Chrysler Financial Services
From January 1997 to June 2001 • 4 year(s)
Analyzed financial statements for wholesale dealerships, managed team of 6 field auditors for onsite dealership inventory reconciliation.

Team Leader | Chrysler Financial Services
From January 1996 to January 1997 • 1 year(s)
Led team of 10 collectors, implemented best practice procedures, handled escalated calls and generated staff production reports.

Customer Service Representative | Chrysler Financial Services
From January 1993 to January 1996 • 3 year(s)
Collected receivables on residential customers via phone calls, face-to-face payments, skip tracing and payment processing.

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