Featured Member: Sheila Howard on HBCU CONNECT!

Q&A With Sheila Howard

Sheila Howard
Revenue Specialist, State of Florida
Location: Park, FL United States
Joined: May 13th, 2012

Experience

I currently work with State of Florida as Revenue Specialist
I have 25 years of experience working in the Customer Service and Call Center industry.

Revenue Specialist 1 | Department of Revenue
From January 1995 to Current • 31 year(s)
Review cases to determine appropriate action to locate NCP/CP, make contact by telephone and mail, process incoming mail, complete reports, and conduct research work to locate persons court ordered to pay child support.

Interviewing Clerk | Department of Revenue
From January 1995 to December 1998 • 3 year(s)
Provide case status to NCP/CP, explain policy and procedures, schedule appointments for clients over phone and face to face, filing, screening and solving financial problems.

Interviewing Clerk | Department of Children and Families
From January 1985 to December 1995 • 10 year(s)
Issue food stamps by mail to elderly and over the counter to clients, backup interview clerk, complete daily reports, conduct audits on receipts and enter information into Florida data.

Teacher's Assistant | Duval County School Board
From January 1984 to December 1989 • 5 year(s)
Complete monthly lesson plans, work with group of kids with learning disabilities requiring special attention, handle stressful situations with kids while being patient.

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