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Q&A With Pebbles Garrett

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Pebbles Garrett
Customer Interaction Network II, Cisco Systems
Location: Raleigh, NC United States
Joined: Sep 24th, 2002

About (request update)

My Interview Question

What is a good friend?

Current Whereabouts:

Blogging, reading blogs, poetry, web surfing and making jewelry.

Life & Professional Aspirations:

To own my own business and to be happy in life. I also want to be healty and eventually become a jogger.

Website:

http://phatgurllove.blogspot.com

Education (request update)

Saint Augustine's University class of 2003

Undergrad Major: Operations Management

Claim To Fame:

Getting back to school at 7:00am on Monday mornig in time for my 8:00am class from a weekend of partying. Also, cooking and serving food to those that stayed on my floor in Latham Hall.

Most Memorable Moment:

My first Homecoming.

High School: Fuquay-Varina High School in Fuquay-Varina, NC class of 1994

Activities & Accomplishments:

French Club Women's Club Writing Contest Winner 92' and 94' 2nd Place

Best Memories:

Singing in a singing group and having my first boyfriend.

Experience

I currently work with Cisco Systems as Customer Interaction Network II
I have 12 years of experience working in the Customer Service and Call Center industry.

Customer Interaction Network II | Cisco Systems
From July 2007 to Current • 19 year(s)
Assist Cisco clients with opening Technical Assistance Support Cases and resolve issues using web-based tools.

Authentication Specialist | Fidelity Investments
From October 2006 to March 2007 • 1 year(s)
Helped members establish passwords for their 401k accounts online and via voice response system.

Customer Service Representative | Affiliated Computer Services
From December 2005 to September 2006 • 1 year(s)
Supported Medicare Part D recipients with benefit and pharmacy claim information and enrolled members into prescription plans.

Customer Service Representative | Blue Cross and Blue Shield of NC
From July 2004 to October 2005 • 1 year(s)
Explained medical benefits to North Carolina Teachers and State Employees in an inbound call center.

Customer Service Representative | Time Warner Cable
From May 2003 to July 2004 • 1 year(s)
Assisted customers with billing issues, service upgrades/downgrades, and performed equipment troubleshooting.

Tax Line Specialist | zc sterling
From January 2002 to May 2002 • 0 year(s)
Made outbound calls to assessors to obtain parcel id numbers for property taxes and entered information into databases.

Defined Benefits and Defined Contributions Special | PRICEWATERHOUSECOOPERS
From July 2001 to October 2001 • 0 year(s)
Worked in inbound call center explaining customer benefits and helping employees contribute to 401k and stocks.

Universal Representative | Bellsouth
From February 2000 to May 2001 • 1 year(s)
Placed orders for Small Business Clients for telephone service and handled repair reports for non-working phone service.

Office Manager | Shumate Mechanical
From August 1999 to November 1999 • 0 year(s)
Responsible for payroll, processing purchase orders, spreadsheets on Excel and data entry work.

Pension Service Representative | IBM
From November 1998 to August 1999 • 1 year(s)
Received inbound calls to discuss pension amounts with IBM employees and performed calculations and estimates.

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