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James Thomas
IT Operations Manager, Campus Crest
Location: Pineville, NC United States
Joined: Mar 26th, 2016

About (request update)

Education (request update)

N/A class of 1992

Undergrad Major: Technology Education

Experience

I currently work with Campus Crest as IT Operations Manager
I have years of experience working in the Real Estate industry.

IT Operations Manager | Campus Crest Group
From November 2013 to Current • 13 year(s)
Improved IT Operations performance by streamlining processes, implementing standards, and leading key technology implementations. Achieved significant cost savings through vendor negotiations and automation initiatives.

Help Desk Specialist II | NCI Information Systems
From December 2011 to June 2013 • 2 year(s)
Provided second-level IT support for over 5000 NIEHS employees, focusing on executive support and leadership conferences. Handled technical support for email, Active Directory, desktop applications, and network issues.

Technical Support Specialist | SRA International
From September 2008 to October 2011 • 3 year(s)
Provided IT support to over 10,000 SRA employees as part of Client Services team. Managed incident prioritization using BMC Remedy ticketing system and handled software deployments.

Systems Services and Support Analyst | Fidelity Investments
From July 2007 to September 2008 • 1 year(s)
Executed routine maintenance changes to Fidelity's front-end retail production environment. Worked with multiple business units to ensure successful implementations with minimal downtime.

Computer Support Specialist | RTI International
From September 2006 to July 2007 • 1 year(s)
Provided technical support to over 3700 corporate users and executive staff members in 75+ countries. Supported laptop/desktop configurations and ensured Service Level Agreement compliance.

PC Support Specialist | Copyright Clearance Center
From September 1997 to September 2006 • 9 year(s)
Lead member of IT Operations Team supporting hardware and software applications. Assisted with network troubleshooting, server installations, and software deployments using Norton Ghost.

Client Management Specialist | Pilot Software
From June 1996 to September 1997 • 1 year(s)
Provided technical support for US and UK customers as part of Client Management Team. Supported Windows 95/NT platforms and handled network connectivity issues.

Field Engineer | CompuCom Systems
From June 1994 to June 1996 • 2 year(s)
Onsite IT Field Technician supporting Fortune 500 companies throughout greater Boston. Installed, repaired, and maintained software/hardware for desktops and laptops.

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