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Q&A With Lamonte Gantt

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Lamonte Gantt
Retention Supervisor, Comcast cable
Location: Park, FL United States
Joined: Apr 5th, 2016
About   (request update)
Education   (request update)
N/A class of 2015
Undergrad Major: Finance
Experience
I currently work with Comcast cable as Retention Supervisor
I have years of experience working in the Customer Service and Call Center industry.
Customer Account Executive Supervisor | Comcast Cable Systems
From March 2014 to December 2015 • 1 year(s)
 Cultivated team environment while managing performance metrics, conducted coaching sessions, and provided real-time phone monitoring to maintain service levels.
Customer Account Executive 3 | Comcast Cable Systems
From August 2009 to March 2014 • 5 year(s)
 Supported sales floor by maintaining visibility, handled escalations, monitored team surveys, and provided feedback to associates.
Customer Account Executive 1 | Comcast Cable Systems
From April 2008 to August 2009 • 1 year(s)
 Answered 40+ customer calls daily, made monthly sales quota, retained customers by offering current offers, and set up accounts for new customers.
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