Featured Member: Latonia Porte on HBCU CONNECT!

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Q&A With Latonia Porte

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Latonia Porte
CSR, Verizon
Location: Joliet, IL United States
Joined: May 4th, 2016

About (request update)

Education (request update)

Rensselaer Polytechnic Inst class of 2005

Undergrad Major: Business Administration

Experience

I currently work with Verizon as CSR
I have years of experience working in the Customer Service and Call Center industry.

Verizon Wireless Customer Service | XEROX
From January 2015 to Current • 11 year(s)
Provided customer service to Verizon customers, maintained excellent stats and 100% reliability scores.

CEO/Stylist/Trainer | 'Ology Incorporated
From January 2005 to Current • 21 year(s)
Licensed cosmetologist maintaining website, selling natural products, and providing health/beauty advice.

SEO/Customer Service Specialist/Support Specialist | Elite Business LLC (iconsultelite)
From January 2008 to December 2015 • 7 year(s)
Trained staff, handled payroll, maintained websites, and provided customer support and coaching.

Customer Accounts and Service Rep | Nicor National
From January 2011 to December 2013 • 2 year(s)
Customer service in JD Powers awarded call center, handled utility service requests and billing questions.

AYS Agent/Certified Trainer | Marriott Hotels and Resorts
From January 2010 to December 2010 • 0 year(s)
Assisted hotel guests and trained employees on AYS and Front Desk standards.

Registered Medical Assistant | Medical Personnel Services Inc
From January 2003 to December 2005 • 2 year(s)
Assisted physicians with patient care, scheduled appointments, and completed insurance forms.

Medical Assisting Externship | American Women's Medical
From January 2003 to December 2003 • 0 year(s)
Assisted in patient examination and treatment under physician supervision.

Cosmetologist | Platinum Perfection Salons
From January 1988 to December 2002 • 14 year(s)
Performed hairstyling and esthetics, client retention, and bookkeeping.

Ward Clerk/Telephone Secretary | Dreyer Medical Clinics
From January 1998 to December 1999 • 1 year(s)
Handled front office duties, patient scheduling, and processed refill requests.

Medical Assistant/Office Coordinator | Madreial Medical Associates
From January 1995 to December 1998 • 3 year(s)
Performed front office duties, patient education, provided injections, and utilized phlebotomy skills.

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