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Q&A With Taylor Smith

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Taylor Smith
iGaming Support, Golden Nugget Atlantic City
Location: Egg Harbor Twp, NJ United States
Joined: Apr 5th, 2018
About   (request update)
Education   (request update)
Morgan State University class of 2012
Undergrad Major: Public Relations
Experience
I currently work with Golden Nugget Atlantic City as iGaming Support
I have years of experience working in the Customer Service and Call Center industry.
iGaming Customer Support | Golden Nugget Atlantic City
From December 2016 to Current • 10 year(s)
 Provide technical assistance for online gaming, handle customer inquiries via multiple channels, and process financial transactions while ensuring regulatory compliance.
Substitute Teacher | Egg Harbor Township School District
From September 2012 to Current • 14 year(s)
 Teach lesson plans in primary teacher's absence and manage classroom environment to promote student learning.
Supported Employment Specialist | Arc of Cumberland County
From December 2015 to January 2017 • 2 year(s)
 Provide support services to individuals with disabilities to find and maintain competitive employment, including resume building and job coaching.
Customer Care VIP Specialist | Borgata Hotel, Casino & Spa
From December 2013 to December 2015 • 2 year(s)
 Handle inbound calls from VIP customers and process Casino Host paperwork for reservations and services.
Marketing Representative | Trump Taj Mahal Casino
From June 2012 to November 2013 • 1 year(s)
 Enroll new guests into rewards program, inform guests of promotions, and provide exceptional customer service.
Public Relations Intern | House of New Beginnings
From February 2012 to May 2012 • 0 year(s)
 Develop press kits for fundraising events, contact sponsors and media outlets, and assist with social media promotion.
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