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Q&A With LaShonda JACKSON

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LaShonda JACKSON
SR Computer System Admin, GDIT
Location: Livermore, CA United States
Joined: May 13th, 2020

About (request update)

Education (request update)

Prairie View A&M University class of 1995

Undergrad Major: Architecture

- College Not Listed - class of 0

Grad Major: Management

Experience

I currently work with GDIT as SR Computer System Admin
I have years of experience working in the Information Technology industry.

Lead Computer System Analyst | General Dynamic Information Technology
From June 2018 to Current • 8 year(s)
Perform device configuration and connectivity tasks including formatting, updating, configuring hardware and peripheral equipment. Troubleshoot and resolve user issues for 40+ users via desk side, email or remotely.

Signal Support | US Army Reserve - 7th Psychological Operational Group
From April 2018 to Current • 8 year(s)
Manages and coordinates annual Information Cyber Awareness, Access User Policy and PII through Army Training Certification Tracking System.

Senior Customer Service Representative | SAVA Solutions LLC
From August 2015 to May 2018 • 3 year(s)
Oversee maintenance of configuration management data and ensure timely completion of software installations and upgrades. Collaborate with 200+ users during resolution of hardware malfunction and software connectivity issues.

Personnel Supervisor | US Army Reserve - 352nd Combat Support Hospital
From April 2017 to April 2018 • 1 year(s)
Responsible for providing advice to commander on health, discipline, mentoring, wellbeing, and professional development of 65 Soldiers and 2 civilians.

Group Supervisor/Equal Opportunity Liaison | US Army Reserve - BRAVO CO, 352nd Combat Support Hospital
From December 2015 to March 2017 • 2 year(s)
Served as advocate, medium, and decision-maker for cases of discrimination against victimized soldiers.

Training Support Representative | US Army Reserve - 7234 Medical Support Unit
From September 2013 to November 2015 • 2 year(s)
Analyzed training needs to develop new training programs and organized training manuals, multimedia visual aids, and workshops.

Technical Data Analyst | Network Technology Academy
From November 2014 to August 2015 • 1 year(s)
Key player in project team that implemented configuration, virtual installations, and maintenance patches for Windows Server 2012r2 environment.

Pharmacy Manager | US Army Reserve
From April 2012 to July 2013 • 1 year(s)
Managed pharmacy operations in deployed environment using AHLTA-T on MC4 system.

Pharmacy Staff | US Army Reserve
From October 2011 to February 2012 • 1 year(s)
Provided pharmacy services in deployed environment using AHLTA-T on MC4 system.

Pharmacy Specialist | US Army Reserve - ALPHA CO, 352nd Combat Support Hospital
From June 2009 to October 2011 • 2 year(s)
Provided pharmacy specialist services and support.

Project Coordinator | Ross Stores, Inc.
From October 2010 to September 2011 • 1 year(s)
Provided technical support to internal and external clients and created communication packets for project team.

Sr. Quality Assurance Manager (Remote) | NRSG, Inc.
From February 2008 to May 2009 • 1 year(s)
Maintained and used Citrix platform to work remotely while providing technical assistance and training to field employees.

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