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Q&A With Keegan Williams

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Keegan Williams
Cyber Threat Analyst, Trustwave
Location: Broomfield, CO United States
Joined: Sep 12th, 2021
About   (request update)
Education   (request update)
Bowie State University class of 2016
Undergrad Major: Computer Systems Analysis
Experience
I currently work with Trustwave as Cyber Threat Analyst
I have years of experience working in the Computers, Software industry.
Cyber Threat Analyst | Trustwave
From June 2020 to Current • 6 year(s)
 Analyze and respond to security events from firewalls, IDS, IPS, SIEM, and WAF within documented SLA. Tune devices for blocking and reporting based on customer business needs while maintaining customer satisfaction.
Tier II Network and PC Support | Office Evolution
From December 2018 to May 2020 • 2 year(s)
 Lead and train new Franchisees and Business Center Managers on network infrastructure and technology SOPs. Support 500 users across 64 locations nationwide while managing Active Directory and investigating phishing incidents.
Desktop Technician | QUANTIX
From July 2018 to December 2018 • 0 year(s)
 Responsible for formatting and imaging district computers for reuse while providing technical support for service desk calls, emails, and walk-ins. Provided IT guidance, solutions, and training for customers as required.
IT Technician | ROBERT HALF
From July 2017 to June 2018 • 1 year(s)
 Provided maintenance and user support for numerous devices and operating systems including Windows 10 and Microsoft 365. Monitored and deployed Microsoft and Linux based servers while conducting phishing campaigns using KnowBe4 platform.
System Administrator Blue Force Tracking | TELESIS ABERDEEN PROVING GROUNDS
From June 2016 to July 2017 • 1 year(s)
 Performed day to day operational functions within the Network Operations Center while monitoring network capabilities and performance. Provided help desk functions to assist personnel in the field with troubleshooting platform and network issues.
Help Desk | Help Desk
From September 2015 to June 2016 • 1 year(s)
 Provided technical support and assistance to users.
It Support | BOWIE STATE UNIVERSITY
From June 2015 to September 2015 • 0 year(s)
 Provided IT support services to university staff and students.
Admin Support | YOUTH DIGITAL
From May 2014 to February 2015 • 1 year(s)
 Provided administrative support for summer camp operations.
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