Featured Member: David Dolcar on HBCU CONNECT!

Q&A With David Dolcar

David Dolcar
Product Support Supervisor, JP Morgan Chase
Location: Clayton, DE United States
Joined: Feb 24th, 2022

About (request update)

Education (request update)

University of the Virgin Islands class of 2007

Undergrad Major: Computer and Information Science

Experience

I currently work with JP Morgan Chase as Product Support Supervisor
I have years of experience working in the Engineering industry.

Product Support Supervisor | J.P. Morgan Chase
From January 2021 to Current • 5 year(s)
Shipping large quantities of IT products, conducting troubleshooting for 2,000+ users, and developing efficient ticketing systems while consistently meeting call handling goals of 47 calls per day.

Product Support Analyst | J.P. Morgan Chase
From November 2018 to December 2021 • 3 year(s)
Worked with software development team on reported errors and bugs, assisted in streamlining processes, and coordinated system improvement efforts between IT and business units.

Help Desk Support Specialist | J.P. Morgan Chase
From November 2015 to October 2018 • 3 year(s)
Diagnosed and resolved software, hardware, and network issues while installing and configuring systems to ensure optimal performance and providing customer service support.

Help Desk Technician | J.P. Morgan Chase
From February 2015 to October 2015 • 0 year(s)
Entry-level technical support role providing help desk services.

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