Featured Member: Yudhel Agant on HBCU CONNECT!

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Yudhel Agant
It Support, Level II, Apple retail
Location: North Babylon, NY United States
Joined: Aug 11th, 2022

About (request update)

Education (request update)

CUNY -Hunter College class of 2017

Undergrad Major: Psychology

Experience

I currently work with Apple retail as It Support, Level II
I have years of experience working in the Retail/Wholesale industry.

Apple Technical Expert | Apple
From January 2018 to Current • 8 year(s)
Strategized solutions for staff support, implemented repair strategies, provided Tier 1 and 2 iOS support, and repaired iPhones with 94% success rate within 60 minutes.

Apple Care At Home Advisor | Apple
From January 2020 to December 2020 • 0 year(s)
Provided remote technical support with effective time management, supported wireless mediums to reduce customer wait times, and researched information across multiple tools while assisting customers.

Apple Technical Support | Apple
From January 2016 to December 2018 • 2 year(s)
Diagnosed product issues with empathy, documented field failures, managed internal systems, and provided training while multitasking with an average of 3.5 customers per hour.

Product Specialist | Apple
From November 2014 to December 2016 • 2 year(s)
Guided users in Apple product installation, provided training to team and end users, assisted with security configuration, and imaged multiple Apple devices for sales floor use.

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