Featured Member: Madelyn Estes on HBCU CONNECT!

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Madelyn Estes
Program Manager , OE Connection
Location: Dearborn Heights , MI United States
Joined: Sep 12th, 2022

About (request update)

Education (request update)

College Not Listed class of 2014

Undergrad Major: Business Information Systems

Experience

I currently work with OE Connection as Program Manager
I have years of experience working in the Computers, Software industry.

BIS Manager | OEC
From October 2022 to Current • 4 year(s)
Managed BIS analysts and developers team, led cross-functional teams to develop customized solutions resulting in 20% increase in customer satisfaction and 34% increase in completed interactions.

Independent Consultant | Gemba Guru Consults
From January 2020 to January 2023 • 3 year(s)
Led digital transformation programs as Program Manager for Stellantis, GTB Agency, and multiple clients including ERP, CRM, and SCP implementations and cloud uplifts.

Consulting Supervisor | RSM
From March 2018 to January 2020 • 2 year(s)
Managed concurrent consulting projects across various industries, led CRM SaaS delivery transformations and end-to-end implementations with project budgets exceeding $10MM.

CRM Consultant | Ford Automotive
From October 2017 to March 2018 • 1 year(s)
Led development and execution of roadmap for B2B and B2C product catalog and service strategies, managed IVT Call Center enhancements using Microsoft CRM.

Solutions Designer | Dialog Direct
From October 2016 to May 2017 • 1 year(s)
Created roadmaps and use cases for software integrations, designed digital analytics strategies and led enterprise-wide initiative to transition to continuous improvement devops framework.

CRM Consultant | Ford Automotive
From May 2013 to July 2014 • 1 year(s)
Led development and execution of roadmap for B2B and B2C product catalog and service strategies, managed IVT Call Center enhancements using Microsoft CRM.

CRM & Database Manager | Rehmann
From June 2010 to November 2011 • 1 year(s)
Managed CRM Business Unit with 3 direct reports, led $5MM 700-seat Microsoft Dynamics CRM implementation and managed CRM roadmap development and program KPIs.

Member Data & Relations Manager | DRC
From May 2008 to April 2009 • 1 year(s)
Managed CRM department P&L with 3 direct reports, designed campaigns to generate high member response rates and led team in $500,000 company-wide CRM initiative selection process.

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