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Evelyn Armstrong
Sr. Implementations Project Specialist, Fiserv
Location: Monmouth Junction, NJ United States
Joined: Feb 28th, 2023

About (request update)

Education (request update)

Fisk University class of 1999

Undergrad Major: Business Administration

- College Not Listed - class of 2010

Grad Major: Business Administration

Experience

I currently work with Fiserv as Sr. Implementations Project Specialist
I have years of experience working in the Information Technology industry.

Sr. Implementations Project Specialist | Fiserv
From December 2021 to Current • 5 year(s)
Act as primary project contact for Debit & Credit Gateway clients, train new hires, develop project plans and perform UAT testing. Subject Matter Expert for uChoose Rewards procedural information and troubleshooting.

PM-Project Specialist | Fiserv
From February 2019 to December 2021 • 2 year(s)
Primary project contact for clients and internal groups, develop project plans and task lists, perform test cards and business analysis duties.

IPS & Conversion/Installations Analyst | Fiserv EFT
From August 2015 to February 2019 • 4 year(s)
Managed and trained 4 contract consultants on MPLS conversion processes, supported POS Migration by completing ATM Redesigns, performed UAT testing.

Conversion/Installations Analyst | Fiserv EFT
From May 2014 to August 2015 • 1 year(s)
Primary project contact for clients, performed MPLS conversions with clients and vendors, performed Windows 7/EMV upgrades on terminals.

Guest Service Representative/Cashier | TARGET
From November 2013 to August 2014 • 1 year(s)
Guest service representative and cashier, handled customer returns and concerns, ordered new debit/credit cards.

Customer Service Representative | CENLAR
From November 2013 to May 2014 • 1 year(s)
Call center for Credit Unions on their Mortgage and Tax Property documentation or payments.

Program Administrative Asst./Clerk I | The Children's Home Society
From May 2013 to November 2013 • 0 year(s)
Administrative assistance and clerical duties.

volunteer | Liberty Tax Services
From February 2011 to March 2013 • 2 year(s)
Taxation services volunteer work.

Implementations Project Specialist | Fiserv EFT
From March 2011 to November 2012 • 1 year(s)
Primary point of contact for client projects, provided continuous feedback to clients, developed project plans and timelines.

Tax Preparer/Marketer/Administrative Assistant | Liberty Tax Services
From February 2011 to April 2011 • 0 year(s)
Tax preparation, marketing and administrative assistance.

Senior Operations Analyst Derivatives | Bank of America Inc
From March 2008 to August 2010 • 2 year(s)
Led coaching in GFX Payments department, verified foreign exchange transactions, reviewed accounts for compliance with policy guidelines.

Senior Operations Specialist | Bank of America Inc
From November 2005 to March 2008 • 3 year(s)
Managed monthly balance sheet reconciliations, negotiated queries with banks for cash payments, supported foreign exchange trading desks.

FX Analyst /GFX Payments Dept | Prudential Securities Inc
From July 1999 to November 2005 • 6 year(s)
Executed daily commissions for financial advisors, investigated and reconciled cases with clients, executed daily trades with Reuters/EBS.

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