Featured Member: Debra Williams on HBCU CONNECT!

Q&A With Debra Williams

Debra Williams
Client Service Senior Analyst - Platinum Service Lead, CIGNA
Location: Florissant , MO United States
Joined: Oct 19th, 2024

About (request update)

Education (request update)

Harris-Stowe State University class of 2021

Undergrad Major: General Studies

Experience

I currently work with CIGNA as Client Service Senior Analyst - Platinum Service Lead
I have years of experience working in the Healthcare, Other industry.

Client Account Support Senior Analyst â Platinum Service Lead | Cigna
From July 2023 to Current • 3 year(s)
Manages end-to-end service delivery and service recovery for clients and brokers. Conducts research for root cause analysis and engages internal matrix partners on escalated service issues.

Financial Operations Senior Business Analyst | Express Scripts (A Cigna Company)
From April 2009 to July 2023 • 14 year(s)
Responsible for supporting design, development, analysis and interpretation of data used to identify and monitor process performance. Managed HIPPA and privacy related issues and Accounts Receivable reports for the Department of Defense.

Claims Specialist | Express Scripts
From July 2004 to March 2009 • 5 year(s)
Processed and adjudicated claims for the Department of Defense (DoD) claims department with 98% accuracy, 50 claims per hour. Analyzed, researched, and resolved complex claim issues and special projects.

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